As featured on Friday’s home page of Internet Retailer I’m proud to announce that Future Now has completed the 2004 Online Retailer Study for Customer Focused excellence.  A report that measures how well a website meets a customer’s needs from the time a shopped identifies a product to be purchased.

Read the entire 2004 Online Retailer Study for Customer Focused Excellence.

Also check out a highlight of the results at Internet Retailer.  You can also get a PDf of last year’s study.