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Wednesday, Apr. 27, 2005 at 3:10 pm

How to Screw Up Live Chat

By Jeffrey Eisenberg
April 27th, 2005

Chatnet_3Jack Aaronson does a great job in his column on ClickZ.com: "How to Screw Up Live Customer Chat (and How to Fix It)".  This is really worthwhile reading for anybody using or considering live chat on their website.

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Jeffrey Eisenberg, founder of FutureNow, is a professional marketing speaker and the co-author of New York Times and Wall Street Journal bestselling books Call to Action and Waiting For Your Cat to Bark. You can friend him on Facebook.

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