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How to Screw Up Live Chat
By Jeffrey Eisenberg
April 27th, 2005
Jack Aaronson does a great job in his column on ClickZ.com: "How to Screw Up Live Customer Chat (and How to Fix It)". This is really worthwhile reading for anybody using or considering live chat on their website.
About the author
Jeffrey is the co-author of New York Times and Wall Street Journal bestselling books Call to Action and Waiting For Your Cat to Bark. Jeffrey is available as a professional speaker. You can friend him on Facebook or LinkedIn.
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