Jack Aaronson does a great job in his column on ClickZ.com: "How to Screw Up Live Customer Chat (and How to Fix It)". This is really worthwhile reading for anybody using or considering live chat on their website.
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Mack Collier: Dueling Blacklists: Bloggers v. PR Firms
Posted 82 minutes ago
Lifehacker editor Gina Trapani ignited a bit of a firestorm over the weekend when she tweeted that she was launching ... [Link]
More About Secret #36: Channel Compromise
Posted 2 hours ago
Take the example of Bloomingdales killing their direct-to-consumer catalog from a few days ago.Cataloging and retailing have a love-hate relationship. ... [Link]
Why PR Folks Should Blacklist Bloggers
Posted 6 hours ago
I’m a PR guy by trade and, in light of recent developments in the PR-bashing arena, am suggesting a list ... [Link]
Secret #36: Channel Compromise Reduces Total Profitability
Posted 6 hours ago
From Hillstrom's Multichannel Secrets, here's Secret #36:Channel Compromise Reduces Total ProfitabilityAssume you are going to go to lunch with three ... [Link]
Google Confirms Friend Connect
Posted 7 hours ago
As we reported on Friday, Google will be launching its own data portability effort called Friend Connect. It will be ... [Link]
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