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Wednesday, Apr. 27, 2005 at 3:10 pm

How to Screw Up Live Chat

By Jeffrey Eisenberg
April 27th, 2005

Chatnet_3Jack Aaronson does a great job in his column on "How to Screw Up Live Customer Chat (and How to Fix It)".  This is really worthwhile reading for anybody using or considering live chat on their website.

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Jeffrey Eisenberg, founder of FutureNow, is a professional marketing speaker and the co-author of New York Times and Wall Street Journal bestselling books Call to Action and Waiting For Your Cat to Bark. You can friend him on Facebook.

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