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How to Screw Up Live Chat

Posted By Jeffrey Eisenberg On April 27, 2005 @ 3:10 pm In Online Persuasion | No Comments

[1]Chatnet_3 [2]Jack Aaronson does a great job in his column on ClickZ.com: "How to Screw Up Live Customer Chat (and How to Fix It)" [3].  This is really worthwhile reading for anybody using or considering live chat on their website.


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URL to article: http://www.grokdotcom.com/2005/04/27/how-to-screw-up-live-chat/

URLs in this post:

[1] : http://www.grokdotcom.com/wp-content/uploads/typepad/shared/chatnet.gif

[2] Image: http://www.grokdotcom.com/wp-content/uploads/typepad/shared/chatnet_2.gif

[3] "How to Screw Up Live Customer Chat (and How to Fix It)": http://clickz.com/experts/crm/traffic/article.php/3499311

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