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How to Screw Up Live Chat
Posted By Jeffrey Eisenberg On April 27, 2005 @ 3:10 pm In Online Persuasion | No Comments
 Jack Aaronson does a great job in his column on ClickZ.com: "How to Screw Up Live Customer Chat (and How to Fix It)" . This is really worthwhile reading for anybody using or considering live chat on their website.
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URL to article: http://www.grokdotcom.com/2005/04/27/how-to-screw-up-live-chat/
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 Image: http://www.grokdotcom.com/wp-content/uploads/typepad/shared/chatnet_2.gif
 "How to Screw Up Live Customer Chat (and How to Fix It)": http://clickz.com/experts/crm/traffic/article.php/3499311
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