Comments on: Customer Service in a Can http://www.grokdotcom.com/2005/09/13/customer-service-in-a-can/ Marketing blog focused on marketing optimization, improving website conversion rates, search engine marketing, web analytics, word of mouth, etc. Sat, 21 Nov 2009 19:57:59 -0600 http://wordpress.org/?v=2.8.6 hourly 1 By: geoffrey http://www.grokdotcom.com/2005/09/13/customer-service-in-a-can/comment-page-1/#comment-1197706 geoffrey Sat, 03 Oct 2009 13:12:18 +0000 http://67.59.138.131/2005/09/13/customer-service-in-a-can/#comment-1197706 Yea.. I'm ever in that situation, so I'm never use their products and service anymore Yea.. I’m ever in that situation, so I’m never use their products and service anymore

]]> By: Jon Dale http://www.grokdotcom.com/2005/09/13/customer-service-in-a-can/comment-page-1/#comment-105 Jon Dale Sun, 08 Oct 2006 20:34:52 +0000 http://67.59.138.131/2005/09/13/customer-service-in-a-can/#comment-105 I shared my recent Target.com experience in a post at www.jondale.com/thelostart. Like you I was very dissapointed. Its a shame, they have great stores with great products. Why do they have to go and mess it up when so many of us would love give them our money. I shared my recent Target.com experience in a post at http://www.jondale.com/thelostart. Like you I was very dissapointed.

Its a shame, they have great stores with great products. Why do they have to go and mess it up when so many of us would love give them our money.

]]> By: L.F. http://www.grokdotcom.com/2005/09/13/customer-service-in-a-can/comment-page-1/#comment-104 L.F. Mon, 25 Sep 2006 18:01:54 +0000 http://67.59.138.131/2005/09/13/customer-service-in-a-can/#comment-104 Target: You have such beautiful merchandise and at such reasonable prices, so it's a real pity it's so difficult to order from you. The frustrations of trying to order online are too numerous to continue trying and the difficulty in finding a phone number for you are equally frustrating. You need to review your set up and the frustration experienced from the customer's point of view and make it a smoother, faster experience. I don't expect this will make any difference, but it will be the last time I order anything from Target. Target: You have such beautiful merchandise and at such reasonable prices, so it’s a real pity it’s so difficult to order from you. The frustrations of trying to order online are too numerous to continue trying and the difficulty in finding a phone number for you are equally frustrating. You need to review your set up and the frustration experienced from the customer’s point of view and make it a smoother, faster experience. I don’t expect this will make any difference, but it will be the last time I order anything from Target.

]]> By: Paul Boomer http://www.grokdotcom.com/2005/09/13/customer-service-in-a-can/comment-page-1/#comment-103 Paul Boomer Wed, 14 Sep 2005 14:20:57 +0000 http://67.59.138.131/2005/09/13/customer-service-in-a-can/#comment-103 Will they change their checkout process or are they so inside the bottle they can't/won't see the road blocks they have placed to take your money? It is amazing how companies do not put faith in their customer service people to take care of the customer one-on-one. It would have taken mere moments to write a personalized e-mail to you and increase your personal experience. The worst that could have happened is the one person spent an extra minute on you and in turn made you feel better about buying from Target. The least Target could do is ask what product(s) you wanted to buy and offer a discount or offer a discount for future purchases... then fix the system they created. It’s amazing what is holding corporate America from being great! Will they change their checkout process or are they so inside the bottle they can’t/won’t see the road blocks they have placed to take your money?

It is amazing how companies do not put faith in their customer service people to take care of the customer one-on-one. It would have taken mere moments to write a personalized e-mail to you and increase your personal experience. The worst that could have happened is the one person spent an extra minute on you and in turn made you feel better about buying from Target.

The least Target could do is ask what product(s) you wanted to buy and offer a discount or offer a discount for future purchases… then fix the system they created.

It’s amazing what is holding corporate America from being great!

]]> By: Michele Miller http://www.grokdotcom.com/2005/09/13/customer-service-in-a-can/comment-page-1/#comment-102 Michele Miller Tue, 13 Sep 2005 15:13:14 +0000 http://67.59.138.131/2005/09/13/customer-service-in-a-can/#comment-102 I had a recent experience with Marriott in which they had overbooked the hotel where I was speaking and it took a major fight to get my room. After I told everyone in sight about it and wrote about it in my blog, I received an email from the VP of Sales at Marriott. Fine, but insulting. Why? You could tell it was a form letter from the language used, PLUS this person had typed phrases that applied to my situation - I could tell because the phrases were in a different font than the rest of the letter! I had a recent experience with Marriott in which they had overbooked the hotel where I was speaking and it took a major fight to get my room. After I told everyone in sight about it and wrote about it in my blog, I received an email from the VP of Sales at Marriott. Fine, but insulting. Why? You could tell it was a form letter from the language used, PLUS this person had typed phrases that applied to my situation – I could tell because the phrases were in a different font than the rest of the letter!

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