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Do no evil, Google?

Posted By Howard Kaplan On June 22, 2006 @ 4:24 am In Branding and Advertising Rants | 7 Comments

It’s not every day a client sends a FW: my way which causes me to literally laugh out loud (and clog other’s inbox as well), but today’s the day.  Apparently, our constant ranting about technology rarely being the solution to a Marketer’s problem is seeping into to those who listen to us most often (and who’s the worst offender of the "world domination through technology).  Take a look at what had me rolling, the official See-no-evil-hear-no-evil-and-certainly-do-no-evil Monkeys:

Do no evil Google [1]

For the record, our exact quote is what Sergey and Larry have done best is create a technological solution so easy, any monkey could use it.  That does not, however, explain why people play their game.  Why, in the wake of ever present traffic cost inflation [2], do business owners look to continually blame Google for their own marketing ineptness (ineptness is likely to harsh, poor strategy and poorer execution is more likely) ?

Despite the recent brewhaha over Google and Relevance [3] the key to seemless contextual advertising is just that: relevance- providing consistent scent of information, from the search term to the adword (driving point), and the adword to the landing page (funnel point).  It’s about understanding that search terms are laden with intent, and intent is an action based on a motivation.  Recall the third question we continually ask and answer during Persuasion Architecture [4] engagements- what information would our audience need to feel comfortable and confident taking the action you’ve laid out for them- search terms hold your first clue.

We joke about Google around the office, because their notion of "doing no evil" is comical when with the advent of Gbuy they’ll now potentially know every piece of personally identifiable information about you, save two (Driver’s license and passport).  But truth be told, Eric Schmidt’s quote about charging advertisers more for PPC ads is not evil, it’s capitalism.  It’s not Google’s fault many Marketer’s take the lazy way out.  It’s not their fault Conversion Rates industry wide continue to fall. 

It is their fault however that people are misled into believing technology holds the cure to that which hasn’t been planned properly in the first place (and proper planning of a contextual visitor experiece [4] my friends, is a Persuasion challenge not a technological one).  It’s also one of the reasons we asked Yahoo [5], and specifically brand marketing legend Murray Gaylord [6] to partner with us and write the forward for Waiting for Your Cat to Bark [7].

Digg it? [8]

Article printed from Conversion Rate Optimization & Marketing Blog | FutureNow: http://www.grokdotcom.com

URL to article: http://www.grokdotcom.com/2006/06/22/do-no-evil-google/

URLs in this post:

[1] Image: http://www.grokdotcom.com/wp-content/uploads/typepad/shared/hearnoevil_seenoevil_.jpg

[2] traffic cost inflation: http://www.clickz.com/experts/crm/traffic/article.php/3595206

[3] Google and Relevance: http://blog.searchenginewatch.com/blog/060620-083903?

[4] third question we continually ask and answer during Persuasion Architecture: http://www.amazon.com/gp/product/0785218971/002-0547072-8272823?%5Fencoding=UTF8&v=glance&n=283155

[5] Yahoo: http://yahoo.com

[6] Murray Gaylord: http://arfsite.org/about/board.html

[7] Waiting for Your Cat to Bark: http://www.amazon.com/gp/product/customer-reviews/0785218971/ref=cm_rev_next/002-0547072-8272823?%5Fencoding=UTF8&customer-reviews.sort%5Fby=-SubmissionDate&n=283155&s=books&customer-reviews.start=11

[8] Digg it?: http://digg.com/technology/Google_s_Evil_Monkeys

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