Implement strategies to improve your sales efficiency while meeting the needs of your customers
You’ve got online sales. You’ve got offline sales. To complicate matters, neither of these exists in isolation. According to a recent BIGresearch survey, 87% of the customers who research their purchases online actually buy offline!On top of that, websites and flesh-and-blood sales staff must continually field product and service questions from customers who increasingly are as, if not better, informed than they are!
How can you implement strategies to improve your sales efficiency – within and across channels – while at the same time meeting the diverse needs of your customers?