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The Case for Courtesy
Posted By The Grok On October 1, 2006 @ 3:31 am In Articles,Customer Experience,GrokDotCom Newsletter,Volume 140 | No Comments
On the anonymous web, a heartfelt thank you can go a long way.
“That was really nice of them to give you that $25 dollars for your birthday, wasn’t it?” Mother to son.
“Half way to that new video game. Yessssss!” Son beaming with acquisition glee.
“You did send a thank you note, right? I left one out for you.” Mother with brow raised.
“Um … not yet. How ’bout I just activate my autoresponder … or do a free e-card?” Son grins sheepishly and hopes Mother gets the autoresponder joke.
“Not on your life! Here’s a pen. You know where the stamps are! Just do it.”
It’s not just good manners. It’s not just pro forma. Courtesy counts, whether it’s between relatives, friends, associates, and yes, even businesses and their customers. The little niceties in life, sincerely felt and expressed, can make a world of difference.
See what one of our newest partners has to say on the subject.
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URL to article: http://www.grokdotcom.com/2006/10/01/the-case-for-courtesy/
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