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FutureNow Article
Monday, Jan. 1, 2007

Unspoken Assumptions

By The Grok
January 1st, 2007

Kick the habit of assuming who your customers are, what they should want and how should deliver it.

Remember this classic scene from the Odd Couple?

Felix Unger: [to woman on witness stand] Ah … you assumed. My dear, you should never assume. You see, when you assume… [Felix writes the word "assume" on a blackboard] … you make an ass out of u and me.

Want to know what really gets in the way of better conversion rates? All too often it isn’t what you do. It’s what you don’t do! It’s not what you put in to your conversion system; it’s what you leave out of your conversion system.

I’m talking about the unspoken assumptions every business makes when it plans for conversion. Come see what I mean.

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