Comments on: GoDaddy’s Bob Parsons Really Cares http://www.grokdotcom.com/2007/02/13/godaddys-bob-parsons-really-cares/ Marketing blog focused on marketing optimization, improving website conversion rates, search engine marketing, web analytics, word of mouth, etc. Sun, 08 Nov 2009 02:49:30 -0600 http://wordpress.org/?v=2.8.5 hourly 1 By: Larry Abbott http://www.grokdotcom.com/2007/02/13/godaddys-bob-parsons-really-cares/comment-page-1/#comment-1145756 Larry Abbott Tue, 24 Feb 2009 21:18:27 +0000 http://www.grokdotcom.com/2007/02/13/godaddys-bob-parsons-really-cares/#comment-1145756 GoDaddy has provided simplistic, scripted, entirely ineffective answers to my inquiries regarding a GoDaddy problem that is quite literally costing our firm $100,000 per day. GoDaddy is filtering out any incoming emails that contain the words verticalresponse, since verticalresponse has been blacklisted by SpamHaus. The result is that my customers cannot reply to my (tens of thousands) of email quotes that were sent to them (at their specific direction and request) because our autosignatures contained a verticalresponse hosted customer service survey link. I am losing orders by the minute, which in my business (federal government contracting) tend to be quite large. Aside from being expensive (ultimately for Godaddy says my counsel) this is ironic, in that the emails that are being filtered out are my own emails (the ones that I sent to customers containing the autosig), and they are being filtered out due to a customer service survey link. We are now getting complaints (aka customer service problems) because the customer service link (thanks to GoDaddy) is causing bounce backs and no replies. GoDaddy is filtering out emails that I do not wish to be filtered out, the fix is easy, and the best that they could do after forcing me to wade through several layers of inept customer service reps, was to connect me with the "office of the President". The "office of the President" was a thinly veiled escalation to another customer service rep who claimed that he "represents the office of the President". This disingenous (boderline deceptive)escalation to yet another low level employee reading from a script was the last straw for our executive team. We needed a solution to a 5 dya old problem, and we got a script instead. We have lost all confidence in Godaddy as a reliable partner to grow our business. What a nightmare. This is one big argument in favor of hosting ones own emails. Larry Abbott CEO, Divine Imaging, Inc. GoDaddy has provided simplistic, scripted, entirely ineffective answers to my inquiries regarding a GoDaddy problem that is quite literally costing our firm $100,000 per day. GoDaddy is filtering out any incoming emails that contain the words verticalresponse, since verticalresponse has been blacklisted by SpamHaus. The result is that my customers cannot reply to my (tens of thousands) of email quotes that were sent to them (at their specific direction and request) because our autosignatures contained a verticalresponse hosted customer service survey link. I am losing orders by the minute, which in my business (federal government contracting) tend to be quite large. Aside from being expensive (ultimately for Godaddy says my counsel) this is ironic, in that the emails that are being filtered out are my own emails (the ones that I sent to customers containing the autosig), and they are being filtered out due to a customer service survey link. We are now getting complaints (aka customer service problems) because the customer service link (thanks to GoDaddy) is causing bounce backs and no replies. GoDaddy is filtering out emails that I do not wish to be filtered out, the fix is easy, and the best that they could do after forcing me to wade through several layers of inept customer service reps, was to connect me with the “office of the President”. The “office of the President” was a thinly veiled escalation to another customer service rep who claimed that he “represents the office of the President”. This disingenous (boderline deceptive)escalation to yet another low level employee reading from a script was the last straw for our executive team. We needed a solution to a 5 dya old problem, and we got a script instead. We have lost all confidence in Godaddy as a reliable partner to grow our business. What a nightmare. This is one big argument in favor of hosting ones own emails.

Larry Abbott
CEO, Divine Imaging, Inc.

]]> By: Fran http://www.grokdotcom.com/2007/02/13/godaddys-bob-parsons-really-cares/comment-page-1/#comment-942460 Fran Mon, 11 Aug 2008 18:25:26 +0000 http://www.grokdotcom.com/2007/02/13/godaddys-bob-parsons-really-cares/#comment-942460 Does anyone know how to get a hold of Bob Parson's office? I have a special project I want to discuss with him. Does anyone know how to get a hold of Bob Parson’s office? I have a special project I want to discuss with him.

]]> By: Robert Gorell http://www.grokdotcom.com/2007/02/13/godaddys-bob-parsons-really-cares/comment-page-1/#comment-107755 Robert Gorell Mon, 16 Jul 2007 16:12:13 +0000 http://www.grokdotcom.com/2007/02/13/godaddys-bob-parsons-really-cares/#comment-107755 Sotiris, It's interesting to see how many have voiced a problem with GoDaddy's business fundamentals. What I find remarkable is his willingness to put himself out there by blogging, which is rare among CEO's at his level. That being said, I'm not a GoDaddy customer, so it's quite possible there are disconnects I'm not seeing. Thanks for sharing... -Robert Sotiris,

It’s interesting to see how many have voiced a problem with GoDaddy’s business fundamentals. What I find remarkable is his willingness to put himself out there by blogging, which is rare among CEO’s at his level. That being said, I’m not a GoDaddy customer, so it’s quite possible there are disconnects I’m not seeing.

Thanks for sharing…

-Robert

]]> By: Sotiris Karanasios http://www.grokdotcom.com/2007/02/13/godaddys-bob-parsons-really-cares/comment-page-1/#comment-107746 Sotiris Karanasios Mon, 16 Jul 2007 16:00:42 +0000 http://www.grokdotcom.com/2007/02/13/godaddys-bob-parsons-really-cares/#comment-107746 Well I know one thing for sure, Their support sucks. In ther help center they providing coding information which is wrong. I have written a whole application and when I uploaded it doesnt work. I am sending to the support team the error by an example to show them that their coding examples are wrong and they are telling me they do not provide coding assistance. I have written more that four emails the past to days and I keep getting .... "Please let us know if you can assist you in any other way". Does Mr. Bob Parson knows what goes on in his company and what his support dept is all about ? I have been a developer for over 20years and be sure I wont be proposing godaddy.com even to my worst enemy. Well I know one thing for sure, Their support sucks.
In ther help center they providing coding information which is wrong. I have written a whole application and when I uploaded it doesnt work.

I am sending to the support team the error by an example to show them that their coding examples are wrong and they are telling me they do not provide coding assistance.

I have written more that four emails the past to days and I keep getting …. “Please let us know if you can assist you in any other way”.

Does Mr. Bob Parson knows what goes on in his company and what his support dept is all about ?

I have been a developer for over 20years and be sure I wont be proposing godaddy.com even to my worst enemy.

]]> By: Robert Gorell http://www.grokdotcom.com/2007/02/13/godaddys-bob-parsons-really-cares/comment-page-1/#comment-50845 Robert Gorell Mon, 14 May 2007 03:11:59 +0000 http://www.grokdotcom.com/2007/02/13/godaddys-bob-parsons-really-cares/#comment-50845 Gary, that's a big claim. Would you care to clarify? I'd also be curious to know if you've voiced your concerns on Bob's Hot Points blog. Gary, that’s a big claim. Would you care to clarify? I’d also be curious to know if you’ve voiced your concerns on Bob’s Hot Points blog.

]]> By: Gary Fox http://www.grokdotcom.com/2007/02/13/godaddys-bob-parsons-really-cares/comment-page-1/#comment-50826 Gary Fox Mon, 14 May 2007 02:49:04 +0000 http://www.grokdotcom.com/2007/02/13/godaddys-bob-parsons-really-cares/#comment-50826 Bob Parson Is A Rip Off He is worst than Bill Gates! He has to constantly steal Intellectual Property from all of his costumers! Bob Parson Is A Rip Off

He is worst than Bill Gates!
He has to constantly steal Intellectual Property from all of his costumers!

]]> By: Robert Gorell http://www.grokdotcom.com/2007/02/13/godaddys-bob-parsons-really-cares/comment-page-1/#comment-19879 Robert Gorell Sat, 24 Mar 2007 10:23:30 +0000 http://www.grokdotcom.com/2007/02/13/godaddys-bob-parsons-really-cares/#comment-19879 Go ask Bob Parsons on his blog. I'm sorry, but that's <a href="http://www.bobparsons.com/" rel="nofollow">the point</a>. Either that, or you can try their <a href="https://www.godaddy.com/gdshop/support.asp?ci=7009&tab=3" rel="nofollow">customer service</a>. Word on the street is they pay them double the going rate. So, despite what you may have heard elsewhere, you're likely to have a good experience. Please be sure to let us know how it goes... Go ask Bob Parsons on his blog. I’m sorry, but that’s the point. Either that, or you can try their customer service. Word on the street is they pay them double the going rate. So, despite what you may have heard elsewhere, you’re likely to have a good experience.

Please be sure to let us know how it goes…

]]> By: Larry Howell http://www.grokdotcom.com/2007/02/13/godaddys-bob-parsons-really-cares/comment-page-1/#comment-19824 Larry Howell Sat, 24 Mar 2007 00:04:45 +0000 http://www.grokdotcom.com/2007/02/13/godaddys-bob-parsons-really-cares/#comment-19824 Help; I am new to web working and have registered with Godaddy. Now I cant seem to access their site to manage my site??? I get 302 switched? to something I dont wish to see no matter what I do. Do you have a suggestion or a work around? How do I contact Godaddy to resolve this issue? My site seems to work OK but I want to add to it or enhance it some how. Larry Help; I am new to web working and have registered with Godaddy. Now I cant seem to access their site to manage my site??? I get 302 switched? to something I dont wish to see no matter what I do. Do you have a suggestion or a work around? How do I contact Godaddy to resolve this issue? My site seems to work OK but I want to add to it or enhance it some how.
Larry

]]>