http://www.grokdotcom.com/2007/04/02/measuring-the-piss-off-factor-part-ii/ Marketing blog focused on marketing optimization, improving website conversion rates, search engine marketing, web analytics, word of mouth, etc. Sun, 08 Nov 2009 02:49:30 -0600 http://wordpress.org/?v=2.8.5 hourly 1 http://www.grokdotcom.com/2007/04/02/measuring-the-piss-off-factor-part-ii/comment-page-1/#comment-128461 Chocolate Thu, 02 Aug 2007 18:02:36 +0000 http://www.grokdotcom.com/2007/04/02/measuring-the-piss-off-factor-part-ii/#comment-128461 Holly, if more consumers actually cared about what their customers or potential customers really want, it would make the e-world of shopping a much pleasant experience. It would also help to keep customers coming back. I would say the same for outside consumers and businesses. Customer Service is under-rated and taken for granted. I feel like this, anytime you were working directly with the public, you should always keep in mind that the customer is always right, even when they are wrong. There's a certain mentality that one should have in order to show good rather, "excellent" customer service. As my pastor often says, "money is not the root of all evil, the love of money is". And you can take that to the bank. For the e-businesses, everyone is not Computer Savvy; therefore, just tell us what we want and we'll be much happier people. Luckily for me, I am very computer savvy; however, many sites often P me off. Holly, if more consumers actually cared about what their customers or potential customers really want, it would make the e-world of shopping a much pleasant experience. It would also help to keep customers coming back. I would say the same for outside consumers and businesses. Customer Service is under-rated and taken for granted. I feel like this, anytime you were working directly with the public, you should always keep in mind that the customer is always right, even when they are wrong. There’s a certain mentality that one should have in order to show good rather, “excellent” customer service. As my pastor often says, “money is not the root of all evil, the love of money is”. And you can take that to the bank. For the e-businesses, everyone is not Computer Savvy; therefore, just tell us what we want and we’ll be much happier people. Luckily for me, I am very computer savvy; however, many sites often P me off.

]]> http://www.grokdotcom.com/2007/04/02/measuring-the-piss-off-factor-part-ii/comment-page-1/#comment-36365 Do You Blog Like A Girl? Fri, 20 Apr 2007 02:17:05 +0000 http://www.grokdotcom.com/2007/04/02/measuring-the-piss-off-factor-part-ii/#comment-36365 [...] it out- I ran the following three posts through it: "Measuring the Piss-Off Factor" "Measuring the Piss-Off Factor, Part II" "Marketing in the [...] [...] it out- I ran the following three posts through it: "Measuring the Piss-Off Factor" "Measuring the Piss-Off Factor, Part II" "Marketing in the [...]

]]> http://www.grokdotcom.com/2007/04/02/measuring-the-piss-off-factor-part-ii/comment-page-1/#comment-29002 Friday Tea Time - 4/6/07 » TheMadHat Fri, 06 Apr 2007 09:10:29 +0000 http://www.grokdotcom.com/2007/04/02/measuring-the-piss-off-factor-part-ii/#comment-29002 [...] * Are you pissing-off your users? Make sure you know how to measure the pissyness. (No, that probably isn’t a real word) [...] [...] * Are you pissing-off your users? Make sure you know how to measure the pissyness. (No, that probably isn’t a real word) [...]

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