Comments on: Back to Basics: Customer Information Forms http://www.grokdotcom.com/2007/05/10/back-to-basics-customer-information-forms/ Marketing blog focused on marketing optimization, improving website conversion rates, search engine marketing, web analytics, word of mouth, etc. Sun, 22 Nov 2009 02:58:28 -0600 http://wordpress.org/?v=2.8.6 hourly 1 By: Ron Patiro http://www.grokdotcom.com/2007/05/10/back-to-basics-customer-information-forms/comment-page-1/#comment-47623 Ron Patiro Thu, 10 May 2007 02:48:59 +0000 http://www.grokdotcom.com/2007/05/10/back-to-basics-customer-information-forms/#comment-47623 Some site's customer service forms should be labeled what they are intended to be, customer DISservice forms. I find sites that bury their contact info usually have the worst forms. This is just to ask a simple question via email. Home address? Phone number?? Shoe size??? ;) You've been warned Blockbuster! and many others P.S. Netflix respects their customers enough to not hide their email and makes it very easy. Some site’s customer service forms should be labeled what they are intended to be, customer DISservice forms. I find sites that bury their contact info usually have the worst forms. This is just to ask a simple question via email. Home address? Phone number?? Shoe size??? ;)

You’ve been warned Blockbuster! and many others

P.S. Netflix respects their customers enough to not hide their email and makes it very easy.

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