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How to Beat the Customer Service Robots

Posted By Robert Gorell On May 16, 2007 @ 10:47 am In Customer Experience,Value | Comments Disabled

Bringo [1]

TechCrunch‘s Michael Arrington just wrote about a service I can’t wait to try. With Bringo, you don’t have to deal with customer service robots [2], the digital gatekeepers of your favorite corporate phone trees.

Talk about a solid Unique Value Proposition [3]:

Stop Talking to Machines and Talk to a Real Human. Tired of dialing 1-800 numbers and not being able to get through to a human who can help you? BRINGO cuts through all of that so you don’t have to. That’s right, BRINGO has conquered phone trees.

Unlike Verizon [4], the folks at Bringo [1] are definitely not waiting for their cat to bark [5].


Article printed from Conversion Rate Optimization & Marketing Blog | FutureNow: http://www.grokdotcom.com

URL to article: http://www.grokdotcom.com/2007/05/16/how-to-beat-the-customer-service-robots/

URLs in this post:

[1] Image: http://www.nophonetrees.com/home/no_phone_trees

[2] you don’t have to deal with customer service robots: http://www.techcrunch.com/2007/05/15/bringo-phone-tree-killer-this-is-a-genuinely-useful-service/#comments

[3] Unique Value Proposition: http://www.grokdotcom.com/2007/03/08/landing-pages-the-value-of-first-impressions/

[4] Verizon: http://www.grokdotcom.com/2007/05/03/does-verizons-pay-people-to-lie/

[5] bark: http://www.amazon.com/gp/product/0785218971/

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