Comments on: Grokcast: Loews Hotels’ Jonathan Tisch on Maximizing Customer Value

By: karen Joseph

karen Joseph — Mon, 24 Aug 2009 14:55:19 +0000

We just stayed for the first time at lowes concord in Quebec city. I was very disappointed. We never received our turn down service, no newspaper, no 20 dollar voucher as promised for dinner, no bath robes, a dirty room and no assistance to our room with our luggage. I have been trying unsuccessfully to contact Mr Tisch. I think he should visit this site himself. cleanliness is poor. Would like to have someone address this and get back to me
Thank you

By: Douglas Promotional Products

Douglas Promotional Products — Sat, 15 Aug 2009 06:07:21 +0000

These two statements stand out for me
” How myriad options have spoiled the customer, and what your business must do to adjust.
Using customer feedback to improve your business in real time.”
Customers have definitely been spoiled and businesses must ensure that they stay on top of what their competitors are offering to ensure they retain the customers they have as well as promotion for new customers. Also customers feedback is something that should be encouraged and followed up on. Of course not every customer comment will be something you can do about but if a customer takes the time to comment then you need to as a business take the time to respond to ensure they know you ARE listening.

By: Houston Web Design

Houston Web Design — Wed, 29 Jul 2009 05:12:01 +0000

Basic customer service should not come from a book. It should come from common sense.

By: Jeff Frederick

Jeff Frederick — Mon, 01 Jun 2009 04:55:49 +0000

The CEO of this company is like so many of the other scum that we all hear so much about. He should be put in prison for what he thinks he does so wonderful and yet screws over the public. Do not stay at a Lowes Hotel. It was a nightmare and when I tried to reach him to let him know what happened they DO NOT CARE and only wish to take everyones money and laugh in the end…. We never heard back from our complaint and tell everyone we know how pathetic they are. We own a fortune 500 company and even announced it to our entire staff. Hope they fail in the economy. They deserve it. He acts like he cares and even wrote a book on customer service. Again, it must be about what he can get out of it because they certainly don’t care about the consumer. Shame on you!

By: ELIZABETH BAILES

ELIZABETH BAILES — Wed, 09 Jul 2008 20:35:47 +0000

WE JUST STAYED AT THE DON CZAR AND WILL NEVER GO BACK.THE ROOM BACKED THE ELEVATOR SO THE NOISE KEPT US AWAKE ALL NIGHT.THE TOWELS WERE OLD AND THIN,NOT FLUFFY,THEN WE REALIZED YOU COULD NOT ADJUST THE A/C[A SUITE COSTING $1600 AND YOU CANNOY ADJUST THE A/C/THE STAFF OFFERED US 100.00 OFF TO STAY IN THE ROOM .WE MOVED TO ANOTHER SUITE THAT WAS QUIET AND YOU COULD ADJUST THE A/C.NIGHTMARE THAT COST US 2 THOUSAND DOLLARS.NEVER AGAIN!

By: Grokcast: Loews CEO Jonathan Tisch - Part II

Grokcast: Loews CEO Jonathan Tisch - Part II — Wed, 23 May 2007 07:31:05 +0000

[...] Jonathan Tisch, CEO of Lowes Hotels, has been doing a blog book tour this past week to promote his fantastic new book. In case you missed the first part of Bryan Eisenberg's interview with Jonathan Tisch you can listen to it here. [...]