Comments on: Yahoo Beats Google in Customer Satisfaction http://www.grokdotcom.com/2007/08/14/yahoo-beats-google-in-customer-satisfaction/ Marketing blog focused on marketing optimization, improving website conversion rates, search engine marketing, web analytics, word of mouth, etc. Sun, 08 Nov 2009 13:05:29 -0600 http://wordpress.org/?v=2.8.5 hourly 1 By: Ian Tester http://www.grokdotcom.com/2007/08/14/yahoo-beats-google-in-customer-satisfaction/comment-page-1/#comment-448814 Ian Tester Tue, 15 Jan 2008 12:25:19 +0000 http://www.grokdotcom.com/2007/08/14/yahoo-beats-google-in-customer-satisfaction/#comment-448814 Yahoo! produces great results - the problem comes when you click on them and the redirect server either hangs or falls over. It's been a problem for years and not just for Yahoo! Search - Mail, homepage and most of their other products have the same problem. If I can't actually get to my search results/Yahoo! product quickly, I'm gonna stick with Google. Yahoo! produces great results – the problem comes when you click on them and the redirect server either hangs or falls over.

It’s been a problem for years and not just for Yahoo! Search – Mail, homepage and most of their other products have the same problem. If I can’t actually get to my search results/Yahoo! product quickly, I’m gonna stick with Google.

]]> By: Sanya http://www.grokdotcom.com/2007/08/14/yahoo-beats-google-in-customer-satisfaction/comment-page-1/#comment-162951 Sanya Mon, 27 Aug 2007 21:14:51 +0000 http://www.grokdotcom.com/2007/08/14/yahoo-beats-google-in-customer-satisfaction/#comment-162951 Saw some great coverage on this here: http://bub.blicio.us/?p=355 Saw some great coverage on this here: http://bub.blicio.us/?p=355

]]> By: Nan http://www.grokdotcom.com/2007/08/14/yahoo-beats-google-in-customer-satisfaction/comment-page-1/#comment-158777 Nan Fri, 24 Aug 2007 21:24:40 +0000 http://www.grokdotcom.com/2007/08/14/yahoo-beats-google-in-customer-satisfaction/#comment-158777 I can't speak for all the extra features offered by Yahoo and Google (although I do use some of them), but what I can comment on is that from my personal experience, Yahoo is far superior with returning relevant search results. As an example, today I did a search for Virtual Assistants. Using Yahoo, the SECOND listing was exactly what I needed -- a directory of VAs. Whereas when I did the same search in Google, out of 20 results, there were only two actual VA sites listed. The rest were sites that told how to become a VA, companies that were hiring VAs, the definition of a VA, becoming certified as a VA, etc. And this is not the first time this has happened. Although I haven't yet replaced my 'home' link with Yahoo, I'm beginning to think that day is not far off. I can’t speak for all the extra features offered by Yahoo and Google (although I do use some of them), but what I can comment on is that from my personal experience, Yahoo is far superior with returning relevant search results.

As an example, today I did a search for Virtual Assistants. Using Yahoo, the SECOND listing was exactly what I needed — a directory of VAs. Whereas when I did the same search in Google, out of 20 results, there were only two actual VA sites listed. The rest were sites that told how to become a VA, companies that were hiring VAs, the definition of a VA, becoming certified as a VA, etc.

And this is not the first time this has happened.

Although I haven’t yet replaced my ‘home’ link with Yahoo, I’m beginning to think that day is not far off.

]]>