http://www.grokdotcom.com/2007/08/20/has-netflix-taken-one-step-backward/ Marketing blog focused on marketing optimization, improving website conversion rates, search engine marketing, web analytics, word of mouth, etc. Sun, 22 Nov 2009 03:54:04 -0600 http://wordpress.org/?v=2.8.6 hourly 1 http://www.grokdotcom.com/2007/08/20/has-netflix-taken-one-step-backward/comment-page-1/#comment-162822 Pedraum Pardehpoosh Mon, 27 Aug 2007 19:04:17 +0000 http://www.grokdotcom.com/2007/08/20/has-netflix-taken-one-step-backward/#comment-162822 I'd be OK with chat support too. I have to believe they're working on this. I’d be OK with chat support too. I have to believe they’re working on this.

]]> http://www.grokdotcom.com/2007/08/20/has-netflix-taken-one-step-backward/comment-page-1/#comment-154359 Andrew P. Wilson Wed, 22 Aug 2007 01:33:53 +0000 http://www.grokdotcom.com/2007/08/20/has-netflix-taken-one-step-backward/#comment-154359 I also question the abandonment of email. My concern is that the burden of documenting correspondence between the customer and the company now falls much more heavily on the customer. So long to the automatic paper trail. I also question the abandonment of email. My concern is that the burden of documenting correspondence between the customer and the company now falls much more heavily on the customer. So long to the automatic paper trail.

]]>