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	<title>Comments on: Five Reasons Why Google Checkout Converts Better</title>
	<atom:link href="http://www.grokdotcom.com/index.php/2007/08/21/five-reasons-why-google-checkout-converts-better/feed" rel="self" type="application/rss+xml" />
	<link>http://www.grokdotcom.com/2007/08/21/five-reasons-why-google-checkout-converts-better/</link>
	<description>Marketing blog focused on marketing optimization, improving website conversion rates, search engine marketing, web analytics, word of mouth, etc.</description>
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		<title>By: Carl Strohmeyer</title>
		<link>http://www.grokdotcom.com/2007/08/21/five-reasons-why-google-checkout-converts-better/comment-page-1/#comment-176519</link>
		<dc:creator>Carl Strohmeyer</dc:creator>
		<pubDate>Wed, 05 Sep 2007 23:46:32 +0000</pubDate>
		<guid isPermaLink="false">http://www.grokdotcom.com/2007/08/21/five-reasons-why-google-checkout-converts-better/#comment-176519</guid>
		<description>There is both good and bad with Google Checkout and I have been with it from the beginning.

Good:
*Name recognition
*Badges in Adwords
*Option for my customers

Bad:
*Google and customer service are like oil and water, they do not mix. Even though this is the real bad I can state, it is a major one as despite PayPal’s poor customer service, Google makes PayPal look like the Gods of customer service. When ever there are issue, Google NEVER (and I mean NEVER) can be contacted in a timely matter resulting in lost sales and other ongoing issues</description>
		<content:encoded><![CDATA[<p>There is both good and bad with Google Checkout and I have been with it from the beginning.</p>
<p>Good:<br />
*Name recognition<br />
*Badges in Adwords<br />
*Option for my customers</p>
<p>Bad:<br />
*Google and customer service are like oil and water, they do not mix. Even though this is the real bad I can state, it is a major one as despite PayPal’s poor customer service, Google makes PayPal look like the Gods of customer service. When ever there are issue, Google NEVER (and I mean NEVER) can be contacted in a timely matter resulting in lost sales and other ongoing issues</p>
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		<title>By: Friday Tea Time - 8/24/07 (Belated Sunday Edition) &#187; TheMadHat</title>
		<link>http://www.grokdotcom.com/2007/08/21/five-reasons-why-google-checkout-converts-better/comment-page-1/#comment-161777</link>
		<dc:creator>Friday Tea Time - 8/24/07 (Belated Sunday Edition) &#187; TheMadHat</dc:creator>
		<pubDate>Mon, 27 Aug 2007 00:27:09 +0000</pubDate>
		<guid isPermaLink="false">http://www.grokdotcom.com/2007/08/21/five-reasons-why-google-checkout-converts-better/#comment-161777</guid>
		<description>[...] optimizing landing pages (PPC or otherwise). Combine this with the post from the Grok that claims Google checkout converts better than traditional checkouts. I&#8217;m not too sure about this one. Just because Google says it doesn&#8217;t make it [...]</description>
		<content:encoded><![CDATA[<p>[...] optimizing landing pages (PPC or otherwise). Combine this with the post from the Grok that claims Google checkout converts better than traditional checkouts. I&#8217;m not too sure about this one. Just because Google says it doesn&#8217;t make it [...]</p>
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		<title>By: Five reasons why Google Checkout converts better&#8230; &#187; thinks</title>
		<link>http://www.grokdotcom.com/2007/08/21/five-reasons-why-google-checkout-converts-better/comment-page-1/#comment-155887</link>
		<dc:creator>Five reasons why Google Checkout converts better&#8230; &#187; thinks</dc:creator>
		<pubDate>Thu, 23 Aug 2007 11:38:16 +0000</pubDate>
		<guid isPermaLink="false">http://www.grokdotcom.com/2007/08/21/five-reasons-why-google-checkout-converts-better/#comment-155887</guid>
		<description>[...] Web to improve your business is staggering. Here&#8217;s one of the finest experts working today telling you how to improve your business. For free. So here&#8217;s the thing. Future Now is giving this to you. Are you doing the same for [...]</description>
		<content:encoded><![CDATA[<p>[...] Web to improve your business is staggering. Here&#8217;s one of the finest experts working today telling you how to improve your business. For free. So here&#8217;s the thing. Future Now is giving this to you. Are you doing the same for [...]</p>
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		<title>By: Ivan</title>
		<link>http://www.grokdotcom.com/2007/08/21/five-reasons-why-google-checkout-converts-better/comment-page-1/#comment-155106</link>
		<dc:creator>Ivan</dc:creator>
		<pubDate>Wed, 22 Aug 2007 19:42:11 +0000</pubDate>
		<guid isPermaLink="false">http://www.grokdotcom.com/2007/08/21/five-reasons-why-google-checkout-converts-better/#comment-155106</guid>
		<description>I used Google Checkout to purchase something from The Sports Authority.

Loved it. Very fast!

I wonder how it integrates with the Sports Authority&#039;s affiliate program...</description>
		<content:encoded><![CDATA[<p>I used Google Checkout to purchase something from The Sports Authority.</p>
<p>Loved it. Very fast!</p>
<p>I wonder how it integrates with the Sports Authority&#8217;s affiliate program&#8230;</p>
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		<title>By: Articles intéressant de juillet / août (1/2)</title>
		<link>http://www.grokdotcom.com/2007/08/21/five-reasons-why-google-checkout-converts-better/comment-page-1/#comment-154738</link>
		<dc:creator>Articles intéressant de juillet / août (1/2)</dc:creator>
		<pubDate>Wed, 22 Aug 2007 08:58:02 +0000</pubDate>
		<guid isPermaLink="false">http://www.grokdotcom.com/2007/08/21/five-reasons-why-google-checkout-converts-better/#comment-154738</guid>
		<description>[...] Google checkout obtient des résultats (taux de conversions) impressionnant ! Grokdotcom explique les raisons de ce succès (en [...]</description>
		<content:encoded><![CDATA[<p>[...] Google checkout obtient des résultats (taux de conversions) impressionnant ! Grokdotcom explique les raisons de ce succès (en [...]</p>
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		<title>By: Ronald Patiro</title>
		<link>http://www.grokdotcom.com/2007/08/21/five-reasons-why-google-checkout-converts-better/comment-page-1/#comment-154115</link>
		<dc:creator>Ronald Patiro</dc:creator>
		<pubDate>Tue, 21 Aug 2007 19:19:40 +0000</pubDate>
		<guid isPermaLink="false">http://www.grokdotcom.com/2007/08/21/five-reasons-why-google-checkout-converts-better/#comment-154115</guid>
		<description>Joel,

Google&#039;s trust is definitely a large contributing factor.  I chose to focus this post on the actual structure of Google&#039;s checkout by highlighting elements of their process that our readers replicate their sites&#039; checkout.  As stated in an earlier response, one way a site can compensate for having a lack of trust and brand recognition is to sign up with third party verification services such as Verisign and  BBB Online.</description>
		<content:encoded><![CDATA[<p>Joel,</p>
<p>Google&#8217;s trust is definitely a large contributing factor.  I chose to focus this post on the actual structure of Google&#8217;s checkout by highlighting elements of their process that our readers replicate their sites&#8217; checkout.  As stated in an earlier response, one way a site can compensate for having a lack of trust and brand recognition is to sign up with third party verification services such as Verisign and  BBB Online.</p>
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		<title>By: Joel Harvey</title>
		<link>http://www.grokdotcom.com/2007/08/21/five-reasons-why-google-checkout-converts-better/comment-page-1/#comment-154110</link>
		<dc:creator>Joel Harvey</dc:creator>
		<pubDate>Tue, 21 Aug 2007 19:11:12 +0000</pubDate>
		<guid isPermaLink="false">http://www.grokdotcom.com/2007/08/21/five-reasons-why-google-checkout-converts-better/#comment-154110</guid>
		<description>How about #1: Everybody knows and trusts (for better or for worse) Google.</description>
		<content:encoded><![CDATA[<p>How about #1: Everybody knows and trusts (for better or for worse) Google.</p>
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		<title>By: Ronald Patiro</title>
		<link>http://www.grokdotcom.com/2007/08/21/five-reasons-why-google-checkout-converts-better/comment-page-1/#comment-154028</link>
		<dc:creator>Ronald Patiro</dc:creator>
		<pubDate>Tue, 21 Aug 2007 17:14:19 +0000</pubDate>
		<guid isPermaLink="false">http://www.grokdotcom.com/2007/08/21/five-reasons-why-google-checkout-converts-better/#comment-154028</guid>
		<description>Jestep,

The figures I got about Google CO &#039;converting better&#039; are from Google&#039;s official site for Google CO.  They state that customers who choose to pay through Google checkout are &lt;strong&gt;less likely to abandon&lt;/strong&gt; during checkout than customers who go through the in-site checkout.  

From my experience analyzing sites, I would say that Google&#039;s statement is very likely to be true because there is a lot of room for improvement in checkouts!  If your site&#039;s checkout is converting at the same rate as the customers who choose to pay through Google checkout, I would like to congratulate you because your site most likely has a solid checkout.</description>
		<content:encoded><![CDATA[<p>Jestep,</p>
<p>The figures I got about Google CO &#8216;converting better&#8217; are from Google&#8217;s official site for Google CO.  They state that customers who choose to pay through Google checkout are <strong>less likely to abandon</strong> during checkout than customers who go through the in-site checkout.  </p>
<p>From my experience analyzing sites, I would say that Google&#8217;s statement is very likely to be true because there is a lot of room for improvement in checkouts!  If your site&#8217;s checkout is converting at the same rate as the customers who choose to pay through Google checkout, I would like to congratulate you because your site most likely has a solid checkout.</p>
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		<title>By: Jestep</title>
		<link>http://www.grokdotcom.com/2007/08/21/five-reasons-why-google-checkout-converts-better/comment-page-1/#comment-154001</link>
		<dc:creator>Jestep</dc:creator>
		<pubDate>Tue, 21 Aug 2007 16:47:29 +0000</pubDate>
		<guid isPermaLink="false">http://www.grokdotcom.com/2007/08/21/five-reasons-why-google-checkout-converts-better/#comment-154001</guid>
		<description>I&#039;m not sure what your exact definition of &#039;converts better&#039; is in this case. Our customers still prefer to pay with a credit card through our own form 10/1 over GCO. Additionally, measuring between customer&#039;s who click the &#039;Google Checkout&#039; link and customer who click on the &#039;Pay with a Credit Card&#039; link to our own payment page, I don&#039;t think there is even a 10% difference in conversion. I wouldn&#039;t think our checkout system is &#039;that much better&#039; than anyone other decent ecommerce site, but we&#039;re definitely not seeing that much of a conversion difference between GCO and our own checkout page. We&#039;ve accepted GCO as another form of payment for over a year now so our personal experience with it is fairly solid at this point.

Google Checkout did however quickly pass Paypal in visitor payment preference, and has maintained a 2 - 1 lead over paypal since about the second week of using it, so I definitely do see some solid brand awareness and trust. Paypal express checkout boosted paypal conversions by about 50% from the traditional paypal checkout system. 

Personally, I think it is important to offer several forms of payment of a website, as your customer&#039;s should be able to purchase from you using the method they prefer.</description>
		<content:encoded><![CDATA[<p>I&#8217;m not sure what your exact definition of &#8216;converts better&#8217; is in this case. Our customers still prefer to pay with a credit card through our own form 10/1 over GCO. Additionally, measuring between customer&#8217;s who click the &#8216;Google Checkout&#8217; link and customer who click on the &#8216;Pay with a Credit Card&#8217; link to our own payment page, I don&#8217;t think there is even a 10% difference in conversion. I wouldn&#8217;t think our checkout system is &#8216;that much better&#8217; than anyone other decent ecommerce site, but we&#8217;re definitely not seeing that much of a conversion difference between GCO and our own checkout page. We&#8217;ve accepted GCO as another form of payment for over a year now so our personal experience with it is fairly solid at this point.</p>
<p>Google Checkout did however quickly pass Paypal in visitor payment preference, and has maintained a 2 &#8211; 1 lead over paypal since about the second week of using it, so I definitely do see some solid brand awareness and trust. Paypal express checkout boosted paypal conversions by about 50% from the traditional paypal checkout system. </p>
<p>Personally, I think it is important to offer several forms of payment of a website, as your customer&#8217;s should be able to purchase from you using the method they prefer.</p>
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		<title>By: Ronald Patiro</title>
		<link>http://www.grokdotcom.com/2007/08/21/five-reasons-why-google-checkout-converts-better/comment-page-1/#comment-153998</link>
		<dc:creator>Ronald Patiro</dc:creator>
		<pubDate>Tue, 21 Aug 2007 16:44:59 +0000</pubDate>
		<guid isPermaLink="false">http://www.grokdotcom.com/2007/08/21/five-reasons-why-google-checkout-converts-better/#comment-153998</guid>
		<description>Another &quot;A&quot; that is making for Googles success is &quot;Always&quot; knowing what consumers are doing.  Checkout out what Robert Gorell has to say about Google&#039;s intention on bidding for broadcast TV range Wimax and entering the mobile arena.  http://www.grokdotcom.com/2007/07/31/googles-wimax-bid-free-internet-service-for-us/</description>
		<content:encoded><![CDATA[<p>Another &#8220;A&#8221; that is making for Googles success is &#8220;Always&#8221; knowing what consumers are doing.  Checkout out what Robert Gorell has to say about Google&#8217;s intention on bidding for broadcast TV range Wimax and entering the mobile arena.  <a href="http://www.grokdotcom.com/2007/07/31/googles-wimax-bid-free-internet-service-for-us/">http://www.grokdotcom.com/2007/07/31/googles-wimax-bid-free-internet-service-for-us/</a></p>
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		<title>By: Ronald Patiro</title>
		<link>http://www.grokdotcom.com/2007/08/21/five-reasons-why-google-checkout-converts-better/comment-page-1/#comment-153991</link>
		<dc:creator>Ronald Patiro</dc:creator>
		<pubDate>Tue, 21 Aug 2007 16:39:18 +0000</pubDate>
		<guid isPermaLink="false">http://www.grokdotcom.com/2007/08/21/five-reasons-why-google-checkout-converts-better/#comment-153991</guid>
		<description>Google&#039;s brand recognition is most certainly another huge factor to their higher success rate than that of site&#039;s in house checkout. In order for smaller less recognized companies to make up for this lack of trust and recognition subscribing to third party verification services like Verisign or BBB, and offering Paypal along with eCheck and Billmelater will help build confidence and positively impact conversion.

Overall, having a highly intuitive, and incredibly fast and easy checkout system is much better approach than pasting a few trusted logos on an inefficient and frustrating existing checkout.</description>
		<content:encoded><![CDATA[<p>Google&#8217;s brand recognition is most certainly another huge factor to their higher success rate than that of site&#8217;s in house checkout. In order for smaller less recognized companies to make up for this lack of trust and recognition subscribing to third party verification services like Verisign or BBB, and offering Paypal along with eCheck and Billmelater will help build confidence and positively impact conversion.</p>
<p>Overall, having a highly intuitive, and incredibly fast and easy checkout system is much better approach than pasting a few trusted logos on an inefficient and frustrating existing checkout.</p>
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		<title>By: Vince Poscente</title>
		<link>http://www.grokdotcom.com/2007/08/21/five-reasons-why-google-checkout-converts-better/comment-page-1/#comment-153990</link>
		<dc:creator>Vince Poscente</dc:creator>
		<pubDate>Tue, 21 Aug 2007 16:37:59 +0000</pubDate>
		<guid isPermaLink="false">http://www.grokdotcom.com/2007/08/21/five-reasons-why-google-checkout-converts-better/#comment-153990</guid>
		<description>Google&#039;s emphasis on speed will win eyeballs every time. They follow the three A&#039;s. 

Agile, Aerodynamic and Aligned.

When YouTube could deliver video faster than Google. Google bought them. That&#039;s AGILE.

When Google looked for ways to trim it&#039;s glacial hiring system (reducing drag). That&#039;s AERODYNAMIC.

When Google states they want to &quot;Be the vortex of modern advertising,&quot; that&#039; ALIGNED.

Now... what&#039;s an A word for megalomania ;-)  Vince</description>
		<content:encoded><![CDATA[<p>Google&#8217;s emphasis on speed will win eyeballs every time. They follow the three A&#8217;s. </p>
<p>Agile, Aerodynamic and Aligned.</p>
<p>When YouTube could deliver video faster than Google. Google bought them. That&#8217;s AGILE.</p>
<p>When Google looked for ways to trim it&#8217;s glacial hiring system (reducing drag). That&#8217;s AERODYNAMIC.</p>
<p>When Google states they want to &#8220;Be the vortex of modern advertising,&#8221; that&#8217; ALIGNED.</p>
<p>Now&#8230; what&#8217;s an A word for megalomania <img src='http://www.grokdotcom.com/wp-includes/images/smilies/icon_wink.gif' alt=';-)' class='wp-smiley' />   Vince</p>
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		<title>By: Brian Carter</title>
		<link>http://www.grokdotcom.com/2007/08/21/five-reasons-why-google-checkout-converts-better/comment-page-1/#comment-153979</link>
		<dc:creator>Brian Carter</dc:creator>
		<pubDate>Tue, 21 Aug 2007 16:22:14 +0000</pubDate>
		<guid isPermaLink="false">http://www.grokdotcom.com/2007/08/21/five-reasons-why-google-checkout-converts-better/#comment-153979</guid>
		<description>#6. Brand recognition.  People know and trust Google.</description>
		<content:encoded><![CDATA[<p>#6. Brand recognition.  People know and trust Google.</p>
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