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Wednesday, Aug. 29, 2007 at 4:25 pm

PetSmart.com — A New Low for Drop-down Menus

By Daniel McGuigan
August 29th, 2007

screenshot_05.jpgPetSmart.com‘s site relaunch gives us another great example of how drop-down menus interfere with a site’s usability. For instance, the drop-down menu for the “Dogs” category goes down past the bottom of the page. Those who aren’t proficient in using the scroll wheel on their mouse won’t even be able to get to the options presented below the fold.

When designing for 1024 x 768 resolution, don’t assume that the browser window is completely open.

There are a couple of easy fixes for this drop-down problem. (They should get rid of it entirely, but that may be asking too much.) At the very least, PetSmart should think about decreasing the font size or combining some of the categories to reduce visitor frustration and help good dogs get the treats and biscuits they deserve.

Kudos to Alex Harris for letting us know about the PetSmart.com relaunch.

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Comments (2)

  1. One of those basic mistakes that should be easy to avoid. Can’t tell you how many times I’ve seen menus drop below the fold or overlap with something that it gets in the way. On top of that — SUB-MENUs. Even a person with no problems with the shakes can struggle to nagivate the mouse from a drop down menu and then over to the sub-menu. One menu is enough.

  2. Just saw this one. One other thing I noticed about PetSmart is that the cart section of the template is outside the 800×600 fold. While the far right is the ideal spot for the cart, the section is outside of the screen fold. 800×600 still average around 5%. Should be a good test to move it in and see if cart/check abandonments improve. Plus, the color make the section hard to tell what is clickable.

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