Comments on: Can Delta’s Blog Really Deliver A Change?

By: davidbjacobson

davidbjacobson — Wed, 12 Nov 2008 19:25:00 +0000

Imagine, making a marketing decision that makes the most loyal customer group very angry in one moment in time. The choice seating program took away the right to select decent seats for Platinum flyers at the time of reservation. This take away is so material to the ease and comfort of the Delta Platinum flyer that it is byeond belief that someone thought this program would be good. Whoever came up with this should wither be fired or have to listen to the calls into the call center where I am told one in two calls is a visceral reaction to the program by your best customers and in the three airports I have traveled through today, it seems that all yoru good customers are discussing is how they HATE this program. Please change this program so your best customers can reserve their seats at the time of reservation.

By: Dana Russell

Dana Russell — Thu, 10 Apr 2008 20:49:05 +0000

Nothing is going to help delta unless they stick to their word. i was stuck in atlanta for two days, they cancelled all my flights due to voluntary inspections. they told me they would refund what i spent to take a cab and stay in a hotel, and the other airline ticket i bought because they could not get me to my destinations for another day, making my stay in atlanta wayy too long. now they are saying they will only refund half. and they gave me miles… ooo big deal miles does not pay my credit card bill that i would not have had to use if they would keep there planes up to date with inspections. they people there are just rude and they are trying to pull a fast one on us.. people dont let them and from my experience and hassle with delta, dont fly them its not worth it and there are better prices and flights out there.. good luck to all

By: Ken williamson

Ken williamson — Tue, 08 Jan 2008 03:02:50 +0000

My recent experience with Delta was horrible. After Delta refused to let me on a flight still at the gate 8 minutes before departure I had to rent a car to get home. They refused to even consider covering the cost of the rental car. After a couple of e-mail exchanges with customer service in which I asked a manager to call me to discuss my situation, they basicly said no to all request and never called me. Great treatment for one of their Million Miler, Platninum members. No change here!

Done with Delta.

By: Jeffrey Eisenberg

Jeffrey Eisenberg — Mon, 08 Oct 2007 17:44:55 +0000

Mary – You should wave as I pass by on another Delta flight to Istanbul Saturday. ROFLMAO – I wonder if marketers need a tattoo to remind them that people lie on surveys.

By: 2chey

2chey — Mon, 08 Oct 2007 17:38:27 +0000

Thanks, I’ve been wondering about Delta’s new blog and how effective it will be. Some of the posts seem unfocused, time to go past the ‘this is our new blog! whee’ posts, I think.

Let us know if they call!

By: Mary Schmidt

Mary Schmidt — Mon, 08 Oct 2007 15:24:17 +0000

I’m flying Delta JFK to Budapest this coming weekend…so we shall see (I strongly suspect Pigs will be Flying.)

Good example of when even if the company wants to change, it’s like turning an aircraft carrier (or DNA manipulation.)

Oh – and note to Delta: People lie on surveys.