http://www.grokdotcom.com/2007/10/31/toys-r-us-scares-away-customers-giraffes/ Marketing blog focused on marketing optimization, improving website conversion rates, search engine marketing, web analytics, word of mouth, etc. Sun, 22 Nov 2009 03:54:04 -0600 http://wordpress.org/?v=2.8.6 hourly 1 http://www.grokdotcom.com/2007/10/31/toys-r-us-scares-away-customers-giraffes/comment-page-1/#comment-1114864 T. "T Boy" Wayne Fri, 28 Nov 2008 23:57:16 +0000 http://www.grokdotcom.com/2007/10/31/toys-r-us-scares-away-customers-giraffes/#comment-1114864 The problem I see here is this: after six paragraphs, I still wasn't able to understand Joseph Jaffe's explanation of the "discount". Maybe Toys "R" Us's problem is that they need better PR people. I just read about a gunfight in a California Toys "R" Us store on the so-called black Friday. One kid who was just four years old was so scared that according to the AP he grabbed his mother's leg and "He told her he didn't want to die." I lived in Southern California just two years, and I must say there were similar times when I said the opposite. His mom has got to be doing something right, so I guess not all Toys "R" Us shoppers are bad. The problem I see here is this: after six paragraphs, I still wasn’t able to understand Joseph Jaffe’s explanation of the “discount”. Maybe Toys “R” Us’s problem is that they need better PR people. I just read about a gunfight in a California Toys “R” Us store on the so-called black Friday. One kid who was just four years old was so scared that according to the AP he grabbed his mother’s leg and “He told her he didn’t want to die.” I lived in Southern California just two years, and I must say there were similar times when I said the opposite. His mom has got to be doing something right, so I guess not all Toys “R” Us shoppers are bad.

]]> http://www.grokdotcom.com/2007/10/31/toys-r-us-scares-away-customers-giraffes/comment-page-1/#comment-347939 Adam C Mon, 26 Nov 2007 03:13:28 +0000 http://www.grokdotcom.com/2007/10/31/toys-r-us-scares-away-customers-giraffes/#comment-347939 Bad service has been around for years, no? As has the disconnect between the promise of marketing and the reality of the brand experience. Not anything new, surely? ... I guess Joe's ire was raised by his own failure to get his money back! (I just hope he didn't threaten them with vengeance by blog-post... Bad service has been around for years, no? As has the disconnect between the promise of marketing and the reality of the brand experience. Not anything new, surely? … I guess Joe’s ire was raised by his own failure to get his money back! (I just hope he didn’t threaten them with vengeance by blog-post…

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