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Amazon’s Patented Lousy Service

Posted By Bryan Eisenberg On November 25, 2007 @ 10:11 am In Breaking News,Distribution,Retail,Technology,e-commerce | 5 Comments

Techdirt [1] reports that Amazon has been awarded a patent for Generating Current Order Fulfillment Plans Based on Expected Future Orders [2]. Essentially, if Amazon deems that you won’t be a long-time customer or ordering again soon, your order will take longer to be expedited.”

This comes after Amazon snuck One-Click past the patent system [3] by changing the word “a” to “the,” and adding the phrase “purchasable through a shopping cart model.” According to Slashdot, lawyers for Amazon “apparently managed to reinstate two of CEO Jeff Bezos’ 1-Click Patent claims that were rejected a month earlier.”

Once again, Jeff Bezos is making his mark on commerce.

Amazonian Customer Disservice

If you don’t get your order on time, just chalk it up to Amazon thinking you aren’t worth it as a customer. Do you think they’re doing this to prevent other companies from providing lousy service?


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URL to article: http://www.grokdotcom.com/2007/11/25/amazons-patented-lousy-service/

URLs in this post:

[1] Techdirt: http://techdirt.com/articles/20071120/015521.shtml

[2] Generating Current Order Fulfillment Plans Based on Expected Future Orders: http://patft.uspto.gov/netacgi/nph-Parser?patentnumber=7,295,990

[3] Amazon snuck One-Click past the patent system: http://yro.slashdot.org/article.pl?sid=07/11/22/1756237&from=rss

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