Amazon’s Patented Lousy Service
Techdirt reports that Amazon has been awarded a patent for Generating Current Order Fulfillment Plans Based on Expected Future Orders. Essentially, if Amazon deems that you won’t be a long-time customer or ordering again soon, your order will take longer to be expedited.”
This comes after Amazon snuck One-Click past the patent system by changing the word “a” to “the,” and adding the phrase “purchasable through a shopping cart model.” According to Slashdot, lawyers for Amazon “apparently managed to reinstate two of CEO Jeff Bezos’ 1-Click Patent claims that were rejected a month earlier.”
Once again, Jeff Bezos is making his mark on commerce.
Amazonian Customer Disservice
If you don’t get your order on time, just chalk it up to Amazon thinking you aren’t worth it as a customer. Do you think they’re doing this to prevent other companies from providing lousy service?
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Written by:Bryan Eisenberg
Umm, maybe he is the smartest guy to patent something that most firms have been doing for years….
Many service providers already have algorithms that priortize orders on these same criteria.
The major cell phone providers will slot your order(s) based on the margin they make from the account.
Direct TV handles customers different on their equipment and monthly bill.
How about Costco with a multi-tier membership program with corresponding discounts.
So I guess this means that the converse is also true…since I get exceptional service from Sprint I can asume that I am one of their ore prfoitable accounts and am probably paying way too much for more cell phone service!
- Robert
http://www.rarfoodlife.com