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	<title>Comments on: Why &#8220;Harmless&#8221; Stereotypes Kill Marketing Campaigns</title>
	<atom:link href="http://www.grokdotcom.com/index.php/2008/02/19/customer-stereotypes/feed" rel="self" type="application/rss+xml" />
	<link>http://www.grokdotcom.com/2008/02/19/customer-stereotypes/</link>
	<description>Marketing blog focused on marketing optimization, improving website conversion rates, search engine marketing, web analytics, word of mouth, etc.</description>
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		<title>By: Holly Buchanan</title>
		<link>http://www.grokdotcom.com/2008/02/19/customer-stereotypes/comment-page-1/#comment-542035</link>
		<dc:creator>Holly Buchanan</dc:creator>
		<pubDate>Wed, 27 Feb 2008 23:08:00 +0000</pubDate>
		<guid isPermaLink="false">http://www.grokdotcom.com/2008/02/19/customer-stereotypes/#comment-542035</guid>
		<description>Troy,

Let yourself off the hook. Our natural tendency is to stereotype. (I&#039;m guilty of it at times as well) We&#039;re looking for a shortcut to understanding who people are and what they want.  It takes some extra work to dig deeper, but it&#039;s always worth it.

Another clue you may be stereotyping is if you find you do not like the persona or audience you are writing to.

I was reminded of this while watching &quot;Entourage&quot; - At first I was going to write the show off. It was a bunch of steroeypical young guys in hollywood.  I found myslf disliking most of the cast.  

But after watching two full shows, I changed my tune.  I got a chance to go past my surface reaction (and stereotypes) and get to know the characters.  I found I actually liked these guys.  

If you told me to write copy to these characters after only 15 minutes, it would have been hard.  But after two full shows, it would be much easier to write copy to them.</description>
		<content:encoded><![CDATA[<p>Troy,</p>
<p>Let yourself off the hook. Our natural tendency is to stereotype. (I&#8217;m guilty of it at times as well) We&#8217;re looking for a shortcut to understanding who people are and what they want.  It takes some extra work to dig deeper, but it&#8217;s always worth it.</p>
<p>Another clue you may be stereotyping is if you find you do not like the persona or audience you are writing to.</p>
<p>I was reminded of this while watching &#8220;Entourage&#8221; &#8211; At first I was going to write the show off. It was a bunch of steroeypical young guys in hollywood.  I found myslf disliking most of the cast.  </p>
<p>But after watching two full shows, I changed my tune.  I got a chance to go past my surface reaction (and stereotypes) and get to know the characters.  I found I actually liked these guys.  </p>
<p>If you told me to write copy to these characters after only 15 minutes, it would have been hard.  But after two full shows, it would be much easier to write copy to them.</p>
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	<item>
		<title>By: Online Marketing" Are You Killing Your Online Marketing By Stereotyping Your Prospects</title>
		<link>http://www.grokdotcom.com/2008/02/19/customer-stereotypes/comment-page-1/#comment-541983</link>
		<dc:creator>Online Marketing" Are You Killing Your Online Marketing By Stereotyping Your Prospects</dc:creator>
		<pubDate>Wed, 27 Feb 2008 22:42:28 +0000</pubDate>
		<guid isPermaLink="false">http://www.grokdotcom.com/2008/02/19/customer-stereotypes/#comment-541983</guid>
		<description>[...] Buchanan who is a hero of mine, has written a great article on this over at GrokDotCom, the blog of Future Now Inc, the masterminds behind some of the most successful online properties [...]</description>
		<content:encoded><![CDATA[<p>[...] Buchanan who is a hero of mine, has written a great article on this over at GrokDotCom, the blog of Future Now Inc, the masterminds behind some of the most successful online properties [...]</p>
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	<item>
		<title>By: Troy Dooly</title>
		<link>http://www.grokdotcom.com/2008/02/19/customer-stereotypes/comment-page-1/#comment-541959</link>
		<dc:creator>Troy Dooly</dc:creator>
		<pubDate>Wed, 27 Feb 2008 22:33:17 +0000</pubDate>
		<guid isPermaLink="false">http://www.grokdotcom.com/2008/02/19/customer-stereotypes/#comment-541959</guid>
		<description>Holly,

I catch myself stereotyping my prospects on a regular basis, even though I teach others not to do this very thing.

I can say I am doing a better job of catching this weakness, since making &quot;Waiting For Your Cat To Bark, Persuasive Copywriting and Call To Action&quot; part of my daily referrence material.

Thank you for this post, it has given me some extra referrence points. 

Never Give Up,

Troy Dooly
Rainmaker
DeskPing</description>
		<content:encoded><![CDATA[<p>Holly,</p>
<p>I catch myself stereotyping my prospects on a regular basis, even though I teach others not to do this very thing.</p>
<p>I can say I am doing a better job of catching this weakness, since making &#8220;Waiting For Your Cat To Bark, Persuasive Copywriting and Call To Action&#8221; part of my daily referrence material.</p>
<p>Thank you for this post, it has given me some extra referrence points. </p>
<p>Never Give Up,</p>
<p>Troy Dooly<br />
Rainmaker<br />
DeskPing</p>
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	<item>
		<title>By: Brett Gilbertson</title>
		<link>http://www.grokdotcom.com/2008/02/19/customer-stereotypes/comment-page-1/#comment-537356</link>
		<dc:creator>Brett Gilbertson</dc:creator>
		<pubDate>Tue, 26 Feb 2008 03:15:55 +0000</pubDate>
		<guid isPermaLink="false">http://www.grokdotcom.com/2008/02/19/customer-stereotypes/#comment-537356</guid>
		<description>Coming from Australia (pronounced: Oz-tray-ya), we find it hard to believe that anyone would think that nobody plays Rugby! Perhaps that&#039;s a stereotype? 

I&#039;ve struggled a little with this concept too... What is a stereotype? Even a persona could be called a stereotype at micro level. I guess you&#039;re referring to broad cultural or sex stereotypes and assumptions.

It seems to be much easier to write copy once you have drilled down to the most specific picture of your customers that you can get. Personality, needs, wants, buying styles etc. By-passing this just doesn&#039;t work. I appreciated your examples Holly.

Kevin, funny site. I&#039;m sure it will appeal to the niche!</description>
		<content:encoded><![CDATA[<p>Coming from Australia (pronounced: Oz-tray-ya), we find it hard to believe that anyone would think that nobody plays Rugby! Perhaps that&#8217;s a stereotype? </p>
<p>I&#8217;ve struggled a little with this concept too&#8230; What is a stereotype? Even a persona could be called a stereotype at micro level. I guess you&#8217;re referring to broad cultural or sex stereotypes and assumptions.</p>
<p>It seems to be much easier to write copy once you have drilled down to the most specific picture of your customers that you can get. Personality, needs, wants, buying styles etc. By-passing this just doesn&#8217;t work. I appreciated your examples Holly.</p>
<p>Kevin, funny site. I&#8217;m sure it will appeal to the niche!</p>
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	<item>
		<title>By: Holly Buchanan</title>
		<link>http://www.grokdotcom.com/2008/02/19/customer-stereotypes/comment-page-1/#comment-536414</link>
		<dc:creator>Holly Buchanan</dc:creator>
		<pubDate>Mon, 25 Feb 2008 15:28:07 +0000</pubDate>
		<guid isPermaLink="false">http://www.grokdotcom.com/2008/02/19/customer-stereotypes/#comment-536414</guid>
		<description>Kevin,

It sounds like you&#039;ve done your homework on Rugby Players.  You&#039;ve made an effort to understand who they are and the language they use, am I correct?

That sounds like doing uncovery to me.  

An example of stereotyping would be - you think almost no one plays rugby so why even bother to try to sell anything to them?  But it is my understanding that rugby is growing in popularity, for men and women - and is the third most watched sport in the world.  

So it sounds to me like you broke through a stereotype to even consider them as a target audience.
(at least from the perspective of a U.S. resident)</description>
		<content:encoded><![CDATA[<p>Kevin,</p>
<p>It sounds like you&#8217;ve done your homework on Rugby Players.  You&#8217;ve made an effort to understand who they are and the language they use, am I correct?</p>
<p>That sounds like doing uncovery to me.  </p>
<p>An example of stereotyping would be &#8211; you think almost no one plays rugby so why even bother to try to sell anything to them?  But it is my understanding that rugby is growing in popularity, for men and women &#8211; and is the third most watched sport in the world.  </p>
<p>So it sounds to me like you broke through a stereotype to even consider them as a target audience.<br />
(at least from the perspective of a U.S. resident)</p>
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		<title>By: Kevin Sullivan</title>
		<link>http://www.grokdotcom.com/2008/02/19/customer-stereotypes/comment-page-1/#comment-534398</link>
		<dc:creator>Kevin Sullivan</dc:creator>
		<pubDate>Sun, 24 Feb 2008 19:27:31 +0000</pubDate>
		<guid isPermaLink="false">http://www.grokdotcom.com/2008/02/19/customer-stereotypes/#comment-534398</guid>
		<description>Question:  If you&#039;re niche is small enough, don&#039;t stereotypes just find themselves in the language?  I sell Health Insurance to Rugby Players.  When I say &quot;prop&quot;, a rugby player sees a very stocky, beer guzzling, semi-mobile fire hydrant.  When I write that &quot;Backs don&#039;t ruck&quot; only rugby players get that statement.   The stereotypes, the language, give me instant connection with my customers.  I do use personas in my copy, but I think I&#039;m missing something key in your article.  Where have I &quot;knocked-on?&quot;</description>
		<content:encoded><![CDATA[<p>Question:  If you&#8217;re niche is small enough, don&#8217;t stereotypes just find themselves in the language?  I sell Health Insurance to Rugby Players.  When I say &#8220;prop&#8221;, a rugby player sees a very stocky, beer guzzling, semi-mobile fire hydrant.  When I write that &#8220;Backs don&#8217;t ruck&#8221; only rugby players get that statement.   The stereotypes, the language, give me instant connection with my customers.  I do use personas in my copy, but I think I&#8217;m missing something key in your article.  Where have I &#8220;knocked-on?&#8221;</p>
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