Social technologies have changed much more than our marketing strategies; they’ve changed us.
Social technologies have changed how we gather and share information. They’ve changed who we meet, where we meet, and, sometimes, how we meet. They’ve changed how we buy, what we buy, and where we buy. They’ve changed what, how, and how much we know about the people around us. And while social technologies may not have changed what it essentially means to be human, they’ve certainly amplified, at once, our voices, our influence, and our need to be heard.
Right now, a brand — possibly yours — is experiencing a public relations mini-disaster thanks to a comment left on a message board; a university student is recommending a movie to 372 people at once via Facebook; Barack Obama’s social media-driven campaign is beating the odds (and the Clintons).
Welcome to the groundswell.
Josh Bernoff, Vice President & Principal Analyst at Forrester Research joined us recently to discuss the soon-to-be-bestseller he’s co-authored with Forrester’s Charlene Li, Groundswell: Winning in a World Transformed by Social Technologies. The book is a brief history of social media — fully seasoned with research and anecdotes from the most notable triumphs and failures of the so-called “Web 2.0″ era — that explains how to thrive now that customers and clients own your brand.
Click here for the Groundswell podcast
As Josh explains the paradigm of Groundswell thinking, don’t forget POST:
• People – What are your customers ready for? What do they want? What’s motivating them?
• Objectives – What are your goals?
• Strategy – How do you want relationships with your customers to change?
• Technology – Swap “tactics” for “technology” and the same is true. The people, objectives, and strategy must come before your choice of technology/tactics.