Comments on: Benchmarking Your Customer Experience http://www.grokdotcom.com/2008/07/21/benchmarking-your-customer-experience/ Marketing blog focused on marketing optimization, improving website conversion rates, search engine marketing, web analytics, word of mouth, etc. Sat, 21 Nov 2009 23:38:51 -0600 http://wordpress.org/?v=2.8.6 hourly 1 By: Genetic http://www.grokdotcom.com/2008/07/21/benchmarking-your-customer-experience/comment-page-1/#comment-1200721 Genetic Thu, 15 Oct 2009 04:17:20 +0000 http://www.grokdotcom.com/2008/07/21/benchmarking-your-customer-experience/#comment-1200721 B2B benchmark information would certainly be very useful. B2B benchmark information would certainly be very useful.

]]> By: ThongJsn http://www.grokdotcom.com/2008/07/21/benchmarking-your-customer-experience/comment-page-1/#comment-1199830 ThongJsn Mon, 12 Oct 2009 09:41:03 +0000 http://www.grokdotcom.com/2008/07/21/benchmarking-your-customer-experience/#comment-1199830 I appreciate this very article. I appreciate this very article.

]]> By: Bernhard http://www.grokdotcom.com/2008/07/21/benchmarking-your-customer-experience/comment-page-1/#comment-906894 Bernhard Tue, 22 Jul 2008 20:30:30 +0000 http://www.grokdotcom.com/2008/07/21/benchmarking-your-customer-experience/#comment-906894 Bryan, this is a great idea and I think B2B is an area where would be a lot of potential. As Steve has already said, it is probably necessary to segment it, but then you will definitely have a highly valuable tool. I am thinking about transferring this into "real world" so it's not websites but real world retail outlets...currently working on that. Bryan,

this is a great idea and I think B2B is an area where would be a lot of potential. As Steve has already said, it is probably necessary to segment it, but then you will definitely have a highly valuable tool.

I am thinking about transferring this into “real world” so it’s not websites but real world retail outlets…currently working on that.

]]> By: Steve Osborne http://www.grokdotcom.com/2008/07/21/benchmarking-your-customer-experience/comment-page-1/#comment-905281 Steve Osborne Tue, 22 Jul 2008 02:38:27 +0000 http://www.grokdotcom.com/2008/07/21/benchmarking-your-customer-experience/#comment-905281 A B2B benchmark would be invaluable, particularly if segmented into verticals: professional services; manufacturing, etc. A B2B benchmark would be invaluable, particularly if segmented into verticals: professional services; manufacturing, etc.

]]> By: Nick Stamoulis http://www.grokdotcom.com/2008/07/21/benchmarking-your-customer-experience/comment-page-1/#comment-904650 Nick Stamoulis Mon, 21 Jul 2008 20:54:33 +0000 http://www.grokdotcom.com/2008/07/21/benchmarking-your-customer-experience/#comment-904650 B2B benchmark information would certainly be very helpful. Thanks! B2B benchmark information would certainly be very helpful. Thanks!

]]> By: Bryan Kennedy http://www.grokdotcom.com/2008/07/21/benchmarking-your-customer-experience/comment-page-1/#comment-904230 Bryan Kennedy Mon, 21 Jul 2008 15:59:07 +0000 http://www.grokdotcom.com/2008/07/21/benchmarking-your-customer-experience/#comment-904230 Bryan, I think a B2B benchmark would be extremely valuable, especially for people like myself in the service industry. I would like to be included. Bryan,

I think a B2B benchmark would be extremely valuable, especially for people like myself in the service industry.
I would like to be included.

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