A San Francisco chiropractor, Steven Biegel, has sued Christopher Norberg over negative reviews he published on Yelp, the Web site that rates businesses, according to the San Francisco Chronicle. In his review, Norberg criticized Biegel’s billing practices and said the chiropractor was being dishonest with insurance companies.
When the chiropractor complained about the review, Norberg replaced it with a new entry a few weeks later that said:
“I think that he is trying to scare me into removing a negative post (that might explain why he has only positive ones). I believe that he has been harassing me into shutting up, and I feel as a consumer I have a voice and that I can use it on forums made for sharing it, especially when I feel that the experience was unsatisfactory.”
Biegel said both reviews were malicious and in February sued Norberg for libel and invasion of privacy. If the case isn’t settled, it will go to trial in March in San Francisco Superior Court.
Have you ever had a bad experience that you wanted to tell people about? Should a negative review be considered libel? Should consumers have the right to express themselves freely?
As a business, should customers have the right to post negative reviews as long as they are true? As a business, what would you do if someone posted something negative about you?
You can read more about the case, don’t forget to check out some of the comments there as well, and then let us know how you feel about this in the comments below.