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	<title>Comments on: What Could Happy Billy Teach You About Your Business?</title>
	<atom:link href="http://www.grokdotcom.com/index.php/2009/08/17/happy-billy/feed" rel="self" type="application/rss+xml" />
	<link>http://www.grokdotcom.com/2009/08/17/happy-billy/</link>
	<description>Marketing blog focused on marketing optimization, improving website conversion rates, search engine marketing, web analytics, word of mouth, etc.</description>
	<lastBuildDate>Wed, 17 Mar 2010 21:09:36 -0500</lastBuildDate>
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		<item>
		<title>By: essays</title>
		<link>http://www.grokdotcom.com/2009/08/17/happy-billy/comment-page-1/#comment-1235484</link>
		<dc:creator>essays</dc:creator>
		<pubDate>Sun, 28 Feb 2010 02:18:06 +0000</pubDate>
		<guid isPermaLink="false">http://www.grokdotcom.com/?p=5196#comment-1235484</guid>
		<description>I like it.</description>
		<content:encoded><![CDATA[<p>I like it.</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Bob</title>
		<link>http://www.grokdotcom.com/2009/08/17/happy-billy/comment-page-1/#comment-1223182</link>
		<dc:creator>Bob</dc:creator>
		<pubDate>Mon, 18 Jan 2010 23:38:54 +0000</pubDate>
		<guid isPermaLink="false">http://www.grokdotcom.com/?p=5196#comment-1223182</guid>
		<description>I love Billy! He is a great guy.</description>
		<content:encoded><![CDATA[<p>I love Billy! He is a great guy.</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: hpa paintball tank</title>
		<link>http://www.grokdotcom.com/2009/08/17/happy-billy/comment-page-1/#comment-1222422</link>
		<dc:creator>hpa paintball tank</dc:creator>
		<pubDate>Fri, 15 Jan 2010 18:23:14 +0000</pubDate>
		<guid isPermaLink="false">http://www.grokdotcom.com/?p=5196#comment-1222422</guid>
		<description>Good information posted here thank you for this great idea.</description>
		<content:encoded><![CDATA[<p>Good information posted here thank you for this great idea.</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: หางาน</title>
		<link>http://www.grokdotcom.com/2009/08/17/happy-billy/comment-page-1/#comment-1217387</link>
		<dc:creator>หางาน</dc:creator>
		<pubDate>Thu, 24 Dec 2009 07:20:29 +0000</pubDate>
		<guid isPermaLink="false">http://www.grokdotcom.com/?p=5196#comment-1217387</guid>
		<description>I think bill love his work so much and he run his own business on the right place which is the small town so people have  the time to talk each other.</description>
		<content:encoded><![CDATA[<p>I think bill love his work so much and he run his own business on the right place which is the small town so people have  the time to talk each other.</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: seo</title>
		<link>http://www.grokdotcom.com/2009/08/17/happy-billy/comment-page-1/#comment-1216432</link>
		<dc:creator>seo</dc:creator>
		<pubDate>Sat, 19 Dec 2009 15:57:09 +0000</pubDate>
		<guid isPermaLink="false">http://www.grokdotcom.com/?p=5196#comment-1216432</guid>
		<description>Great service is the main reason why customers keep on coming. Sadly, most entrepreneurs are after of earning money than building a good relationship with their customers.</description>
		<content:encoded><![CDATA[<p>Great service is the main reason why customers keep on coming. Sadly, most entrepreneurs are after of earning money than building a good relationship with their customers.</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Cheap Utility Bills</title>
		<link>http://www.grokdotcom.com/2009/08/17/happy-billy/comment-page-1/#comment-1215473</link>
		<dc:creator>Cheap Utility Bills</dc:creator>
		<pubDate>Tue, 15 Dec 2009 11:34:56 +0000</pubDate>
		<guid isPermaLink="false">http://www.grokdotcom.com/?p=5196#comment-1215473</guid>
		<description>Thanks Billy!!
Felt really nice reading that!</description>
		<content:encoded><![CDATA[<p>Thanks Billy!!<br />
Felt really nice reading that!</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: thai silk</title>
		<link>http://www.grokdotcom.com/2009/08/17/happy-billy/comment-page-1/#comment-1215415</link>
		<dc:creator>thai silk</dc:creator>
		<pubDate>Tue, 15 Dec 2009 04:36:37 +0000</pubDate>
		<guid isPermaLink="false">http://www.grokdotcom.com/?p=5196#comment-1215415</guid>
		<description>Thanks for the hint, I was looking for sth. like that for months :-)</description>
		<content:encoded><![CDATA[<p>Thanks for the hint, I was looking for sth. like that for months <img src='http://www.grokdotcom.com/wp-includes/images/smilies/icon_smile.gif' alt=':-)' class='wp-smiley' /> </p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Poptropica</title>
		<link>http://www.grokdotcom.com/2009/08/17/happy-billy/comment-page-1/#comment-1214650</link>
		<dc:creator>Poptropica</dc:creator>
		<pubDate>Fri, 11 Dec 2009 22:58:00 +0000</pubDate>
		<guid isPermaLink="false">http://www.grokdotcom.com/?p=5196#comment-1214650</guid>
		<description>thanks for your information !!! muchh</description>
		<content:encoded><![CDATA[<p>thanks for your information !!! muchh</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Thesis Papers</title>
		<link>http://www.grokdotcom.com/2009/08/17/happy-billy/comment-page-1/#comment-1214559</link>
		<dc:creator>Thesis Papers</dc:creator>
		<pubDate>Fri, 11 Dec 2009 14:43:10 +0000</pubDate>
		<guid isPermaLink="false">http://www.grokdotcom.com/?p=5196#comment-1214559</guid>
		<description>t can be far harder to engage the customer in the bustle of the city where everyone wants to buy something as quickly as possible and move on – strike up a conversation to a customer in the city and chances are you’ll be met with a scowl. To them, they’ll come back again and again if your service is the quickest least hassle.</description>
		<content:encoded><![CDATA[<p>t can be far harder to engage the customer in the bustle of the city where everyone wants to buy something as quickly as possible and move on – strike up a conversation to a customer in the city and chances are you’ll be met with a scowl. To them, they’ll come back again and again if your service is the quickest least hassle.</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Fashion Gowns</title>
		<link>http://www.grokdotcom.com/2009/08/17/happy-billy/comment-page-1/#comment-1207160</link>
		<dc:creator>Fashion Gowns</dc:creator>
		<pubDate>Sun, 08 Nov 2009 13:05:29 +0000</pubDate>
		<guid isPermaLink="false">http://www.grokdotcom.com/?p=5196#comment-1207160</guid>
		<description>Don’t you think that having friendly and cheerful staff goes a lot further that having miserable ones.
friendly faces and cheerful people in and sales business goes a long way.

Good post.</description>
		<content:encoded><![CDATA[<p>Don’t you think that having friendly and cheerful staff goes a lot further that having miserable ones.<br />
friendly faces and cheerful people in and sales business goes a long way.</p>
<p>Good post.</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Flash Games Master</title>
		<link>http://www.grokdotcom.com/2009/08/17/happy-billy/comment-page-1/#comment-1202742</link>
		<dc:creator>Flash Games Master</dc:creator>
		<pubDate>Wed, 21 Oct 2009 20:06:59 +0000</pubDate>
		<guid isPermaLink="false">http://www.grokdotcom.com/?p=5196#comment-1202742</guid>
		<description>Don&#039;t you think that having friendly and cheerful staff goes a lot further that having miserable ones.
friendly faces and cheerful people in and sales business goes a long way.

Good post.</description>
		<content:encoded><![CDATA[<p>Don&#8217;t you think that having friendly and cheerful staff goes a lot further that having miserable ones.<br />
friendly faces and cheerful people in and sales business goes a long way.</p>
<p>Good post.</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Genetic</title>
		<link>http://www.grokdotcom.com/2009/08/17/happy-billy/comment-page-1/#comment-1201997</link>
		<dc:creator>Genetic</dc:creator>
		<pubDate>Mon, 19 Oct 2009 03:00:29 +0000</pubDate>
		<guid isPermaLink="false">http://www.grokdotcom.com/?p=5196#comment-1201997</guid>
		<description>It&#039;s nice tip.

Thank so much.</description>
		<content:encoded><![CDATA[<p>It&#8217;s nice tip.</p>
<p>Thank so much.</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Henry</title>
		<link>http://www.grokdotcom.com/2009/08/17/happy-billy/comment-page-1/#comment-1200740</link>
		<dc:creator>Henry</dc:creator>
		<pubDate>Thu, 15 Oct 2009 05:30:53 +0000</pubDate>
		<guid isPermaLink="false">http://www.grokdotcom.com/?p=5196#comment-1200740</guid>
		<description>This is an incredible article which is full of useful information.
I think building a long-term relationship with your customers is the key point in a business.</description>
		<content:encoded><![CDATA[<p>This is an incredible article which is full of useful information.<br />
I think building a long-term relationship with your customers is the key point in a business.</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: ThongJsn</title>
		<link>http://www.grokdotcom.com/2009/08/17/happy-billy/comment-page-1/#comment-1199841</link>
		<dc:creator>ThongJsn</dc:creator>
		<pubDate>Mon, 12 Oct 2009 09:57:35 +0000</pubDate>
		<guid isPermaLink="false">http://www.grokdotcom.com/?p=5196#comment-1199841</guid>
		<description>I thought about this concept very interesting.</description>
		<content:encoded><![CDATA[<p>I thought about this concept very interesting.</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: locksmiths</title>
		<link>http://www.grokdotcom.com/2009/08/17/happy-billy/comment-page-1/#comment-1195843</link>
		<dc:creator>locksmiths</dc:creator>
		<pubDate>Thu, 24 Sep 2009 14:06:51 +0000</pubDate>
		<guid isPermaLink="false">http://www.grokdotcom.com/?p=5196#comment-1195843</guid>
		<description>Who ever in the business gives excellent customer service, there we find more success.</description>
		<content:encoded><![CDATA[<p>Who ever in the business gives excellent customer service, there we find more success.</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: true religion</title>
		<link>http://www.grokdotcom.com/2009/08/17/happy-billy/comment-page-1/#comment-1194414</link>
		<dc:creator>true religion</dc:creator>
		<pubDate>Sun, 20 Sep 2009 08:25:55 +0000</pubDate>
		<guid isPermaLink="false">http://www.grokdotcom.com/?p=5196#comment-1194414</guid>
		<description>Sadly, most entrepreneurs are after of earning money than building a good relationship with their customers. They don’t even consider the long term benefit of building a good relationship with their customers.</description>
		<content:encoded><![CDATA[<p>Sadly, most entrepreneurs are after of earning money than building a good relationship with their customers. They don’t even consider the long term benefit of building a good relationship with their customers.</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Email Marketing Alex</title>
		<link>http://www.grokdotcom.com/2009/08/17/happy-billy/comment-page-1/#comment-1186769</link>
		<dc:creator>Email Marketing Alex</dc:creator>
		<pubDate>Fri, 21 Aug 2009 13:11:44 +0000</pubDate>
		<guid isPermaLink="false">http://www.grokdotcom.com/?p=5196#comment-1186769</guid>
		<description>It can be far harder to engage the customer in the bustle of the city where everyone wants to buy something as quickly as possible and move on - strike up a conversation to a customer in the city and chances are you&#039;ll be met with a scowl. To them, they&#039;ll come back again and again if your service is the quickest least hassle.

Contrast this to the country... Life is less stressed, and people have more time. Say hello to a stranger in the country and they say hello back. Buying milk from the local shop in the country it is perfectly natural to have a 10 minute conversation and you are unlikely to get an annoyed customer waiting in the queue behind (in fact they tend to join in!). If you ran a quick service where you didn&#039;t take the time to get to know customers in the country, you might find people drive a distance to do business with someone else.

So what am I saying.. I&#039;m saying that different online businesses should tackle things differently. Some are in the &#039;country camp&#039; and your customers will welcome your interaction with them. Others are in the &#039;city camp&#039; where too much interaction might lead to a negative response!!</description>
		<content:encoded><![CDATA[<p>It can be far harder to engage the customer in the bustle of the city where everyone wants to buy something as quickly as possible and move on &#8211; strike up a conversation to a customer in the city and chances are you&#8217;ll be met with a scowl. To them, they&#8217;ll come back again and again if your service is the quickest least hassle.</p>
<p>Contrast this to the country&#8230; Life is less stressed, and people have more time. Say hello to a stranger in the country and they say hello back. Buying milk from the local shop in the country it is perfectly natural to have a 10 minute conversation and you are unlikely to get an annoyed customer waiting in the queue behind (in fact they tend to join in!). If you ran a quick service where you didn&#8217;t take the time to get to know customers in the country, you might find people drive a distance to do business with someone else.</p>
<p>So what am I saying.. I&#8217;m saying that different online businesses should tackle things differently. Some are in the &#8216;country camp&#8217; and your customers will welcome your interaction with them. Others are in the &#8216;city camp&#8217; where too much interaction might lead to a negative response!!</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Noutati din social media &#124; Violeta-Loredana Pascal. Afaceri, imagine, comunicare, relatii publice si personal</title>
		<link>http://www.grokdotcom.com/2009/08/17/happy-billy/comment-page-1/#comment-1186506</link>
		<dc:creator>Noutati din social media &#124; Violeta-Loredana Pascal. Afaceri, imagine, comunicare, relatii publice si personal</dc:creator>
		<pubDate>Thu, 20 Aug 2009 11:41:20 +0000</pubDate>
		<guid isPermaLink="false">http://www.grokdotcom.com/?p=5196#comment-1186506</guid>
		<description>[...] Si in final o poveste despre care nu va spun nimic - va las sa descoperiti singuri informatiile si esenta: What Could Happy Billy Teach You About Your Business?. [...]</description>
		<content:encoded><![CDATA[<p>[...] Si in final o poveste despre care nu va spun nimic &#8211; va las sa descoperiti singuri informatiile si esenta: What Could Happy Billy Teach You About Your Business?. [...]</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: SEO tips</title>
		<link>http://www.grokdotcom.com/2009/08/17/happy-billy/comment-page-1/#comment-1186461</link>
		<dc:creator>SEO tips</dc:creator>
		<pubDate>Thu, 20 Aug 2009 07:08:02 +0000</pubDate>
		<guid isPermaLink="false">http://www.grokdotcom.com/?p=5196#comment-1186461</guid>
		<description>Well this once again is stressing on the value of healthy relationship between you and your customer.Maintaining this relationships can work wonders,sometimes that is.</description>
		<content:encoded><![CDATA[<p>Well this once again is stressing on the value of healthy relationship between you and your customer.Maintaining this relationships can work wonders,sometimes that is.</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Jerry</title>
		<link>http://www.grokdotcom.com/2009/08/17/happy-billy/comment-page-1/#comment-1185994</link>
		<dc:creator>Jerry</dc:creator>
		<pubDate>Tue, 18 Aug 2009 15:36:16 +0000</pubDate>
		<guid isPermaLink="false">http://www.grokdotcom.com/?p=5196#comment-1185994</guid>
		<description>Great service is the main reason why customers keep on coming.  Sadly, most entrepreneurs are after of earning money than building a good relationship with their customers.  They don&#039;t even consider the long term benefit of building a good relationship with their customers.</description>
		<content:encoded><![CDATA[<p>Great service is the main reason why customers keep on coming.  Sadly, most entrepreneurs are after of earning money than building a good relationship with their customers.  They don&#8217;t even consider the long term benefit of building a good relationship with their customers.</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Nick Stamoulis</title>
		<link>http://www.grokdotcom.com/2009/08/17/happy-billy/comment-page-1/#comment-1185978</link>
		<dc:creator>Nick Stamoulis</dc:creator>
		<pubDate>Tue, 18 Aug 2009 13:37:53 +0000</pubDate>
		<guid isPermaLink="false">http://www.grokdotcom.com/?p=5196#comment-1185978</guid>
		<description>It is amazing what a company can accomplish when they take the time to step back and communicate with their clients.</description>
		<content:encoded><![CDATA[<p>It is amazing what a company can accomplish when they take the time to step back and communicate with their clients.</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: kpaul</title>
		<link>http://www.grokdotcom.com/2009/08/17/happy-billy/comment-page-1/#comment-1185876</link>
		<dc:creator>kpaul</dc:creator>
		<pubDate>Tue, 18 Aug 2009 04:27:21 +0000</pubDate>
		<guid isPermaLink="false">http://www.grokdotcom.com/?p=5196#comment-1185876</guid>
		<description>I think I have it going at Anderson Free Press

http://www.AndersonFreePress.net

A grassroots journalism effort with a very strong and vibrant community. 

That said, you can&#039;t please all the people all the time, but I try to interact with my news community moreso than maybe any other publisher out there. 

Good post.

-kpaul</description>
		<content:encoded><![CDATA[<p>I think I have it going at Anderson Free Press</p>
<p><a href="http://www.AndersonFreePress.net">http://www.AndersonFreePress.net</a></p>
<p>A grassroots journalism effort with a very strong and vibrant community. </p>
<p>That said, you can&#8217;t please all the people all the time, but I try to interact with my news community moreso than maybe any other publisher out there. </p>
<p>Good post.</p>
<p>-kpaul</p>
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	<item>
		<title>By: breitling watches</title>
		<link>http://www.grokdotcom.com/2009/08/17/happy-billy/comment-page-1/#comment-1185853</link>
		<dc:creator>breitling watches</dc:creator>
		<pubDate>Tue, 18 Aug 2009 02:37:33 +0000</pubDate>
		<guid isPermaLink="false">http://www.grokdotcom.com/?p=5196#comment-1185853</guid>
		<description>Honest is one of the important parts to business.</description>
		<content:encoded><![CDATA[<p>Honest is one of the important parts to business.</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Ivan Jimenez</title>
		<link>http://www.grokdotcom.com/2009/08/17/happy-billy/comment-page-1/#comment-1185739</link>
		<dc:creator>Ivan Jimenez</dc:creator>
		<pubDate>Mon, 17 Aug 2009 19:05:09 +0000</pubDate>
		<guid isPermaLink="false">http://www.grokdotcom.com/?p=5196#comment-1185739</guid>
		<description>I agree, this probably wouldn&#039;t work in NYC. Many people go out of their way to avoid being social. It&#039;s true. Get over it.

That said, I&#039;d pay an extra cent to get full-service at a self-serve station from a well-mannered attendant.

In most bigger cities, I&#039;d say the same holds true. Give a bit more than expected and ditch the small talk. If I want to chat, I&#039;ll initiate as long as you seem approachable.

Great article, John. It really did get me to thinking how I can apply this (with tweaks, of course) to other business models.</description>
		<content:encoded><![CDATA[<p>I agree, this probably wouldn&#8217;t work in NYC. Many people go out of their way to avoid being social. It&#8217;s true. Get over it.</p>
<p>That said, I&#8217;d pay an extra cent to get full-service at a self-serve station from a well-mannered attendant.</p>
<p>In most bigger cities, I&#8217;d say the same holds true. Give a bit more than expected and ditch the small talk. If I want to chat, I&#8217;ll initiate as long as you seem approachable.</p>
<p>Great article, John. It really did get me to thinking how I can apply this (with tweaks, of course) to other business models.</p>
]]></content:encoded>
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		<title>By: Thomas Rasinen</title>
		<link>http://www.grokdotcom.com/2009/08/17/happy-billy/comment-page-1/#comment-1185735</link>
		<dc:creator>Thomas Rasinen</dc:creator>
		<pubDate>Mon, 17 Aug 2009 18:54:21 +0000</pubDate>
		<guid isPermaLink="false">http://www.grokdotcom.com/?p=5196#comment-1185735</guid>
		<description>Yes, I agree with David.  You seem to see more of this in cities.  I moved to an urban area of Louisville a couple years ago from a rural college town and see the same patterns plus genuinely friendly people.

Some of the small town friendliness is a facade especially when it comes to smiles and small talk.

Great customer service has an intrinsic value that&#039;s challenging to measure.  Ultimately our clients/customers want us to be upbeat, listening, smiling (even over the phone) and real, like Billy!</description>
		<content:encoded><![CDATA[<p>Yes, I agree with David.  You seem to see more of this in cities.  I moved to an urban area of Louisville a couple years ago from a rural college town and see the same patterns plus genuinely friendly people.</p>
<p>Some of the small town friendliness is a facade especially when it comes to smiles and small talk.</p>
<p>Great customer service has an intrinsic value that&#8217;s challenging to measure.  Ultimately our clients/customers want us to be upbeat, listening, smiling (even over the phone) and real, like Billy!</p>
]]></content:encoded>
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