Nothing is more frustrating then making me jump through hoops to give you my money. I go to Warren Miller annually to get psyched for the upcoming ski season. Make fun of me if you wish, but it’s tradition ok?!
Anyway, I just went to warrenmiller.com and found out that I could buy tickets for one of the Utah shows directly at Abravanel Hall’s box office web site, so I went here:
to find and buy the tix for myself and 5 of my friends.
I could search by event name — which was great — and it was easy to find the three Warren Miller shows that are being shown at this location. I chose my time and date and clicked “Buy Tickets”. Let’s not even get into the horrible “view seat map” tool, but check it out if you want to see how to seriously frustrate visitors. This experience is a really good example of what not to do unless you want your visitors ripping their hair out! Anyway, I chose the option “best seats available” and put it in their hands because I had no way of determining what seats were the best. Of course, I’m having to trust that they are actually giving me the best seats. But whatever.
The real fun starts at checkout. On the shopping cart, I click to “check out” and they bring me to a “create an account” page. They either let you log on if you already have an account or they make you create a new account.
I couldn’t remember if I bought last year’s tickets through this site so I “create a new account” and fill out their many fields and click “register”. I then receive an error message that I already have an account associated with that email so now I have to go to another page and try to remember my password in order to login! I don’t remember my password. You call this business?! I now have to say that I forget my password and have it sent to my email account in order to sign in.
Oh, by the way, throughout this entire time, my order is no longer available for me because I had 10 minutes to checkout and all of the jumping through hoops that they made me do, took longer than 10 mins. Maybe my “best seats available” are now gone? Readers, if there is but one thing you change today, please let visitors checkout as a guest — don’t make them create an account or sign in just to give you money.