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Archive for November, 2009

FutureNow Post
Monday, Nov. 30, 2009 at 9:00 am

Holiday Promotions Your Visitors Can’t Resist

November 30th, 2009

I decided to participate in the Black Friday craziness by taking a ride up to the Park City outlets to see what the hype was all about. I must say that I got sucked right into the whole thing. Take an extra 20% off the lowest listed price–now that’s what I call a deal. Every store had their own Black Friday special, but there were a few stores that were obviously missing the point. On a couple of occasions, when I…

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FutureNow Post
Friday, Nov. 27, 2009 at 7:00 am

Who Is REALLY Ready for the Online Black Friday?

November 27th, 2009

Well, Grokkers, the Holiday Season is officially upon us–Happy Black Friday! Most of FutureNow’s good advice about optimizing for the Holidays has already been given, and hopefully you’ve been busy acting on it.  Many merchants are about to lock their sites down so no major code changes will put their Holiday transactions at risk.

Amazon.comStaying in a mediocre hotel in Albany, NY (with mediocre WiFi) got me thinking about another optimization tactic that we forgot to post about this year: SITE PERFORMANCE.


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FutureNow Post
Wednesday, Nov. 25, 2009 at 9:04 am

Email Feng Shui: The Unsubscribe Option

November 25th, 2009

Picture5Early this morning, I was woken up by a constant pinging sound coming from my Blackberry.  Yes, I know I could turn it to silent or even off, but what can I say, I’m attached (they don’t call them “crackberries” for nothing).  After a few more hours of tossing and turning, I woke up to review the 47 new emails I’d been receiving since 4:30am.  I didn’t find a note from Grammy, or a funny story from…

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FutureNow Post
Monday, Nov. 23, 2009 at 9:02 am

Un-sexy Trend Lines Turn This Analyst On

November 23rd, 2009

Given that my chosen profession is a Persuasion Analyst, you would expect that I’m a bit of a data-geek, and that staring at web analytics screens and Excel spreadsheets is my idea of fun.  Guilty as charged.

Ultimately, seeing our clients get positive results is what gets me out of bed in the morning.  Once in a while, I get to see a conversion rate trend line that takes a sudden turn for the better, and heads up towards the…

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FutureNow Post
Friday, Nov. 20, 2009 at 9:00 am

“Click Here” Makes Me Rip My Hair Out

November 20th, 2009

"click here" makes me rip my hair outEvery time I see a button or text link that includes or says “click here,” I pull 10 hairs out of my head.  I have a lot of hair, so the good news is that I won’t go bald anytime soon.  It’s troubling to see that so many sites are still using this language within their calls to action. Using this flimsy phrase makes the call to action weak!

If the call to action is underlined copy, visitors realize…

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FutureNow Post
Wednesday, Nov. 18, 2009 at 9:10 am

3 Tips for Creating a Unique Value Proposition

November 18th, 2009

If you are a frequent Grokdotcom reader, this will not be the first time you’ve heard FutureNow stress the importance of having a Unique Value Proposition (UVP).  UVPs are critical in grabbing the attention of new visitors. However, the creation of a UVP is not as simple as one would hope.

Recently, I’ve taken on a few new clients who have no UVP at all. And not surprisingly, they’re having a difficult time creating one. (If it were simple to do,…

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FutureNow Post
Monday, Nov. 16, 2009 at 9:03 am

Take Your Unique Value Proposition to the Next Level

November 16th, 2009

uvpThis post is designed to get your creative juices flowing when it comes to leveraging your Unique Value Proposition (UVP).

For those who aren’t familiar with the phrase, we at FutureNow define Unique Value Proposition as: The brief, memorable phrase that concisely and powerfully describes the value of your business and creates excitement in the prospect.  The value proposition is not a slogan or a phrase designed for advertising, although that is one potential use for it.  Instead, its…

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FutureNow Post
Friday, Nov. 13, 2009 at 1:00 pm

5 Ways to Court Your Visitor

November 13th, 2009

courtingAttracting visitors to your site is similar to the dating scene and wooing your prospective partner. And, like in courting, there are some hard-fast rules of engagement for attracting your prospect.

1. Look Nice – You want to put your best face forward. Your homepage is often the first thing that your visitor sees when they visit your site, so make sure that it is aesthetically pleasing and easy on the eye. Remember, for a vast majority of sites, the homepage has…

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FutureNow Post
Wednesday, Nov. 11, 2009 at 9:01 am

Will You Flash Your Visitors in 2010?

November 11th, 2009

I just finished reading a “prediction” post called 9 Digital Trends for 2010. While some of the predictions were pretty expected (e.g. Facebook will continue to have an impact in 2010), a few of them really made me think.

The #9 prediction was that there would be “more Flash, not less” on websites in 2010.  The authors posit that Flash on websites will experience a resurgence online in 2010 due to increased adoption of broadband, improved track-ability, and new options…

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FutureNow Post
Monday, Nov. 9, 2009 at 9:00 am

There Is No One-Size-Fits-All Conversion Rate

November 9th, 2009

increase conversion rateA lot of people who call us want to know what the average conversion rate is for a particular industry, because they’re trying to assess whether their website could be performing better and could therefore benefit from website optimization.

The problem is that there isn’t a one size fits all answer to this question, even for a particular industry. There are so many factors that could be influencing your conversion rate.

The first step in recovery is admitting there is something wrong.…

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