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Archive for June, 2010

FutureNow Post
Monday, Jun. 21, 2010 at 10:02 am

Surprise Your Way to an Optimized Conversion Rate

June 21st, 2010

Surprise is the foundation of delight and the beginning of persuasion.

–Roy Williams, the Wizard of Ads

1smilies.001Today’s post is about how the element of surprise can be leveraged to optimize the conversion rate of your marketing efforts. We’ve written about the science of surprise before, but today we are going to talk about the best areas of your website to focus on testing this approach.  The Web is too often a place of “me-too” marketing tactics and “late entrant” companies who…

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FutureNow Post
Friday, Jun. 18, 2010 at 11:02 am

Ubiquitous Email Marketing Offers Versus SMS

June 18th, 2010

With my addiction to sugar, I know all the good sweet spots in my city!  There is a really great frozen yogurt shop near my home called Red Mango. I was in there recently, getting my fix, and I noticed a sign telling me to text a phone number to receive a coupon via text for a rebate on my next frozen yogurt purchase. Of course, this marketing tactic worked and I came back the following day to claim…

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FutureNow Post
Monday, Jun. 14, 2010 at 11:50 am

Scroll With Me, Baby: The 80/20 Rule Strikes Again

June 14th, 2010

Over two months ago, I read some findings from a usability study about “scrolling and attention.”  The data was very interesting, and I knew I wanted to post about it, but I couldn’t get a handle on what the data was telling me.

Sometimes, when you know an insight is there, you must “shelve” the data for a while to rest your brain.  It’s why the “let me sleep on it” approach is such a popular decision-making tactic :)

So,…

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FutureNow Post
Friday, Jun. 4, 2010 at 12:40 pm

Getting Through Your Checkout Is Supposed To Be Easy

June 4th, 2010

Have you ever waited in line at a cash register and then had the employee at the register ask if you’re already a member of the store’s loyalty or member program?  They usually will ask for your membership card, but very few of us actually carry those around in our wallets, so they usually have another way to look up our accounts: name, phone number, etc.  In most cases, the membership info isn’t needed to make the purchase…

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