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Posts by Brendan Regan

FutureNow Post
Friday, Feb. 26, 2010 at 7:23 pm

Good Cart Design vs. Costly Credibility Indicators

February 26th, 2010

I love to analyze shopping carts because of the immense variety of designs and design elements that different companies and clients employ to try to “get the cash.”  Some elements work better than others, and proper testing can lead the way to optimization.

But, I believe that conversion is cumulative, and every pixel of design you employ in your shopping cart contributes to the semi-conscious feelings of comfort and confidence that prospects get when they decide that your cart is safe…

...continue to read "Good Cart Design vs. Costly Credibility Indicators"

FutureNow Post
Monday, Feb. 22, 2010 at 8:59 am

Optimize that Conversion Rate Before It’s Too Late

February 22nd, 2010

This post is dedicated to online marketers and small business owners out there who make money from their website, but have not yet kicked off a formal online marketing and website optimization program.  For those who have, good job, and there may be other Grok posts more useful to you than this one.

I also want to note that this post was inspired by a recent post by Mark Bronlow over at Email Marketing Reports.  In particular, his infographic was extremely…

...continue to read "Optimize that Conversion Rate Before It’s Too Late"

FutureNow Post
Tuesday, Feb. 9, 2010 at 7:31 am

20 Questions to Ask When Evaluating Optimization Services

February 9th, 2010

20questions.001Since the common predictions over the last two months have been that Conversion Rate Optimization (CRO) is going to have a big year in 2010, some of our GrokDotCom readers have expressed interest in how to evaluate the different CRO service providers out there.

Despite an obvious bias, I still think I can offer some objective talking points, questions to ask, and things to think about if you’re going to pursue hiring help to optimize your conversion rate.  But before we go…

...continue to read "20 Questions to Ask When Evaluating Optimization Services"

FutureNow Post
Wednesday, Feb. 3, 2010 at 7:50 am

Can Conversion Rate Optimization Improve Lead Quality?

February 3rd, 2010

There was a question posed in the comments section of my last post on Pay Per Click optimization that I thought I’d try to address: “What are your thoughts on using CRO to improve the quality of leads?”

Good question!  Many people assume that optimizing for higher conversion rates in the Business to Business (B2B) environment always ends up decreasing lead quality.  We at FutureNow don’t believe that for one minute, though.  If you’re responsible for a B2B lead generation…

...continue to read "Can Conversion Rate Optimization Improve Lead Quality?"

FutureNow Post
Wednesday, Jan. 27, 2010 at 8:03 am

How To Optimize Pay Per Click Advertising & Control Costs

January 27th, 2010

Every client I talk to who’s using Pay Per Click (PPC) as part of their online marketing mix voices some level of concern about cost and ROI, and for good reason.  With PPC, there seems to be a thousand different ways to spend too much money for not enough return.  Have you ever experienced any of these headaches?

Setting the wrong daily budget, only to have it spent within a few short hours Having all your clicks come from the…

...continue to read "How To Optimize Pay Per Click Advertising & Control Costs"

FutureNow Post
Wednesday, Jan. 20, 2010 at 8:02 am

How to Use Blog Comments for Persuasion: Dos & Donts

January 20th, 2010

Today’s topic is all about using blog (or forum) comments to drive qualified traffic to your site, and how to begin the persuasion process.  It’s an interesting topic for me since I read nearly every comment that gets left on my GrokDotCom posts.

Note: before you read further, understand that this post is NOT about how to use blog comments as a Search Engine Optimization (SEO) tactic.  This post is about how to use blog comments to begin an…

...continue to read "How to Use Blog Comments for Persuasion: Dos & Donts"

FutureNow Post
Monday, Jan. 11, 2010 at 10:50 am

Online Marketing Optimization: 5 Predictions for 2010

January 11th, 2010

I was asked recently to look into my crystal ball and make some predictions for where the online marketing optimization space (including Conversion Rate Optimization) is headed in the next year.

Some of my predictions will be “wishful thinking,” but if I can sway the direction of an entire industry I’d be surprised, honored, and ask for a raise ;)

One of my favorite magazine formats for this sort of thing is the “What’s In and What’s Out” or “What’s Hot and…

...continue to read "Online Marketing Optimization: 5 Predictions for 2010"

FutureNow Post
Wednesday, Jan. 6, 2010 at 8:01 am

How To Loosen Up the Tone of Marketing Emails

January 6th, 2010

My inbox is a battlefield.  It’s where the chosen few companies/brands that I allow into my consciousness battle it out for my attention, my clicks, my time, and my credit card.

I scan the list of unread messages in waves: First, I pick off the obvious junk messages.  Then, I scan the “From” fields and subject lines to make sure I at least recognize who these messages are from and that they’re “legitimate.”  If anything looks questionable, it’s…

...continue to read "How To Loosen Up the Tone of Marketing Emails"

FutureNow Post
Wednesday, Dec. 30, 2009 at 8:04 am

Don’t Optimize First and Ask Questions Later

December 30th, 2009

One of the things I’m looking forward to in 2010 is more and more people getting involved in optimizing their online marketing efforts.  This past year was really exciting in terms of Optimization gaining momentum (and budget) among many, many online marketing organizations.  It is, after all, the business that FutureNow has been in for over ten years.

As we all evolve our optimization approaches, one of the things to watch out for, especially for those who are just getting…

...continue to read "Don’t Optimize First and Ask Questions Later"

FutureNow Post
Wednesday, Dec. 23, 2009 at 8:03 am

The Highs and Lows of a Holiday Gift Card Conversion

December 23rd, 2009
Figure 1

Figure 1

The Holiday (online) gift shopping saga continues!  First, I was buying water bottles, and now I’m shopping for a gift card to send to some relatives.

Instead of taking you through the somewhat exhausting 11-step purchase process I went through for the sake of “convenience,” this post will just call out a few of the interesting high points and low points (with suggested optimizations) on the emotional roller coaster that is online shopping.  While the theme is a…

...continue to read "The Highs and Lows of a Holiday Gift Card Conversion"

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