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case studies

FutureNow Post
Thursday, Dec. 16, 2010 at 9:07 am

Does Video Have Value for Lead Gen Sites?

December 16th, 2010

For some time now, the online marketing community has prophesied that featuring video online can have a significant positive impact on conversions, so we were thrilled when one of our clients sought out our advice about a video to feature on their site. We helped them with the content of the video, and helped them determine where and how to feature it on their site.

The end result was a video that does a remarkable job of introducing the folks behind…

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FutureNow Post
Thursday, Apr. 15, 2010 at 7:45 am

Another Late Stage Traffic Conversion Rate Improvement

April 15th, 2010

My name is Melissa Burdon, I’m addicted to online testing, and if there were an “Online Testers Anonymous,” I am 99% certain my clients would not want me to get help!

In my last post, I shared a test we ran for one of our clients, LifeSource Water, where we helped them increase their conversion rate on their homepage lead form by 192%!  While it was tempting to sit back and enjoy such a nice win, we knew from experience that…

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FutureNow Post
Monday, Nov. 30, 2009 at 9:00 am

Holiday Promotions Your Visitors Can’t Resist

November 30th, 2009

I decided to participate in the Black Friday craziness by taking a ride up to the Park City outlets to see what the hype was all about. I must say that I got sucked right into the whole thing. Take an extra 20% off the lowest listed price–now that’s what I call a deal. Every store had their own Black Friday special, but there were a few stores that were obviously missing the point. On a couple of occasions, when I…

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FutureNow Post
Monday, Nov. 23, 2009 at 9:02 am

Un-sexy Trend Lines Turn This Analyst On

November 23rd, 2009

Given that my chosen profession is a Persuasion Analyst, you would expect that I’m a bit of a data-geek, and that staring at web analytics screens and Excel spreadsheets is my idea of fun.  Guilty as charged.

Ultimately, seeing our clients get positive results is what gets me out of bed in the morning.  Once in a while, I get to see a conversion rate trend line that takes a sudden turn for the better, and heads up towards the…

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FutureNow Post
Tuesday, Dec. 23, 2008 at 8:08 am

Mini Case Study: Unique Value Proposition & a 33% Conversion Lift

December 23rd, 2008

In case anyone has ever questioned our emphasis on the power of the Unique Value Proposition, we thought we’d publish this brief case study.

Unique Value Proposition (or Unique Campaign Proposition), is a brief, concise statement about what makes your website/business unique, and why customers should buy from you and not your competitors.  It’s been a central part of our Persuasion Architecture methodology from day one.

At our recommendation, our friends over at ran a UVP test on their website.  We…

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FutureNow Post
Friday, Dec. 12, 2008 at 9:07 am

Mini Case Study: How Testing Trumped the Holiday Slowdown

December 12th, 2008

The experience gifting website,, started their pre-Holiday optimization with a very simple A/B test on the Billing page of their shopping cart.  Changing a single layout element on the page was responsible for a 20.48% increase in their Funnel Conversion Rate (ratio of those who started at View Cart and made it through checkout).

While this type of increase is common with our clients, the interesting part of the story comes from a different metric.  During the duration of…

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FutureNow Post
Monday, Nov. 17, 2008 at 2:38 pm

Sword Arms vs. (Semi) Scientific Advertising

November 17th, 2008

While most copywriters have avidly studied Claude Hopkins’ Scientific Advertising, very few have even heard of Theodore MacManus, let alone read his book, The Sword Arm of Business.  And yet MacManus was, in some ways, a more successful ad man, having:

Established his own (very successful) ad agency Launched the Dodge and Chrysler brands Hired and mentored Leo Burnett, creator of the Marlboro Man, Tony the Tiger, Pillsbury Doughboy, and many other advertising icons that made his clients rich Turned positioning…

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FutureNow Article
Wednesday, Jun. 18, 2008

Firefox 3: How to Convert Seven Million Visitors in a Day

June 18th, 2008

firefox download day world recordOh, to have such problems…

If you’re hoping to download Firefox 3, it looks like it’s now safe to do so. But for nearly two hours yesterday, when the latest version of the popular Web browser first launched, so many people rushed the Firefox landing page that Mozilla’s servers crashed from the volume.

A round of applause for the marketing team at Mozilla. The pent up demand for their product combined with a brilliant “Firefox 3 Download Day” campaign to produce a perfect…

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FutureNow Post
Thursday, May. 1, 2008 at 2:25 pm

Tips From a Client Who Doubled His Conversion Rate

May 1st, 2008

FutureNow client Patrick Sullivan When I wrote about how quickly builds trust with visitors, I forgot to mention that — although coworkers had recommended Mint’s financial planning service — a former FutureNow client had written in to say he was impressed by how Mint’s website appeals to the four buying modes.

Ah, yes, the four buying modes; Spontaneous, Competitive, Methodical and Humanistic.

Since I was stuck in Competitive (fast + logical) buying mode, I ended up blogging about how Mint’s site addressed my trust concerns by…

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Special Announcement
Monday, Mar. 31, 2008

Google Website Optimizer Webinar: What Should I Test?

March 31st, 2008

In case you missed the live webinar or had technical difficulties while watching it last week, you can watch it on YouTube now.

The presentation is 63 minutes, and the sound on the YouTube version isn’t the best. If you prefer, you can watch it full-screen and with better sound via WebEx.

The webinar starts with an introduction to Website Optimizer by Google’s Tom Leung. Then I share some of what we have learned at FutureNow over the the past decade of optimizing websites,…

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