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Consumer-Generated Content

FutureNow Post
Wednesday, Jan. 16, 2013 at 1:38 pm

4 Tips to Consumerize Your B2B Marketing

January 16th, 2013
4 Tips to Consumerize Your B2B Marketing

Everyone can see the lines between the business and consumer worlds blurring. In the technology world, this manifests itself in what’s being called the “consumerization of IT” where popular consumer technologies (e.g. smartphones and apps) are bleeding into the enterprise. This trend extends beyond IT and touches many facets of the business and your B2B marketing strategy is no exception. Today, Derek Singleton will show you some ways your B2C marketing strategies can be used…

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FutureNow Post
Monday, Jan. 23, 2012 at 11:00 am

Site Search Part 2: Track Site Search

January 23rd, 2012

This is the second post in our site search series.  If you missed the first part, read it here.  It will help you get a good understanding of what kind of sites should implement site search and some reasons it might be worth your while.

Here, I introduce a step by step guide to set up site search in Google Analytics and what data to look at once it’s in place. After you get site search set…

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FutureNow Post
Tuesday, Jan. 4, 2011 at 9:57 am

7 Features that Make Reviews Credible

January 4th, 2011

From a consumer perspective, it is easy to understand the importance of customer reviews on an e-commerce site. It can be a little more difficult from the owner perspective, when it takes additional time and resources to gather reviews from previous customers in order to feature them. However, as a pretty frequent shopper myself, I consistently choose to shop on sites that have strong reviews over a site selling similar products with weak or no reviews, and I am willing…

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FutureNow Post
Wednesday, Apr. 15, 2009 at 12:36 pm

Marketing in the age of the “strategic minimum wage worker”

April 15th, 2009

If you haven’t seen it yet, you’ll want to check out this YouTube video of two (former) Domino’s employees:

YouTube Preview Image

So, do you think that might have some rather profound effects on Domino’s marketing efforts?  Think you’ll be eating at Domino’s anytime soon?

What’s interesting is that the basic principle behind this was predicted not by some far-seeing futurist working in the technology field, but by Marine Corps Commandant Gen. Charles C. Krulak.

Gen. Krulak coined the term “strategic corporal” to refer to the…

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FutureNow Post
Wednesday, Jan. 28, 2009 at 5:09 am

On CMOs, Customer Service, and Birthing Elephants

January 28th, 2009

If you’ve been to one of our trainings over the past few years, or seen any of us present at a conference, you’ve probably heard the line about the average tenure of a Chief Marketing Officer being less than the gestation period of an elephant.  Well, it’s time for some new material.  New research from executive search firm Spencer Stuart shows that CMOs are making it into their 3rd year with the same organization, on average, based on a…

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FutureNow Post
Monday, Sep. 22, 2008 at 6:01 am

Why You’d Be Smart to Let a Stranger Select Your Baby Stroller

September 22nd, 2008

There I was at Babies”R”Us, way back in 2003, manhandling different strollers and finding myself more eager to read the amazon.com reviews than to kick the tires myself – and it had nothing to do with wanting to avoid the in-store shopping experience and everything to do with wanting to make the best purchase decision possible.

So why would I want to read reviews when I could examine the stroller first hand?

Because I was a yet-to-be-first-time parent and I knew that what…

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FutureNow Post
Monday, Aug. 18, 2008 at 7:58 am

Is Facebook The Right Choice For MySpace Owners?

August 18th, 2008

facebook_myspaceSunday’s New York Times surprised me with ” Fox News Joins a Social Network, but Not Its Parent’s Site

“Fox News Channel wants more friends. But instead of reaching out on the News Corporation’s own social network, MySpace, the cable news channel is choosing to network on the site’s chief rival, Facebook.

Think it has anything to do with MySpace’s existing partnership with MSNBC? Fox says it has more to do with audience.”

This is a sign of the maturity of social media,…

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FutureNow Post
Monday, Aug. 4, 2008 at 6:24 am

An Anthropological Introduction to YouTube

August 4th, 2008

Hat tip to Sam Decker for pointing out this anthropological introduction to YouTube by Prof. Mike Wesch who presented this lecture at the Library of Congress on June 23rd, 2008. This is fascinating for those interested in understanding why people do the things they do.

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FutureNow Post
Tuesday, Jul. 8, 2008 at 3:08 pm

Case Study: Comcast uses Twitter to delight

July 8th, 2008

Sitting down to the watch the Sox game last night, I surfed over to my hometown paper and found an absolute gem of customer-centricity in the most unlikely of places – a cable television company. As someone who’s lived in a few different markets over the years, I’ve experienced Time-Warner, Comcast, Primestar, Cablevision, and Verizon, and I can tell you there is one common bond that stands out amongst all of Big Cable – the privilege each of the CSRs allowed me…

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FutureNow Article
Friday, May. 23, 2008

How to Gain and Act on Customer Insights

May 23rd, 2008

gain customer insightTesting and optimization are a necessity in any marketing endeavor. I’ve gone deeper into the subject in several columns, such as “Conversion Folly Funnel” and “We Tried That Already.” Today, I want to focus on one aspect of optimization: customer insight.

Success in testing doesn’t necessarily indicate success in customer insight. For example, you can test landing pages, determine the best landing page, and enjoy an increase in conversion. But do you know why it converts better? Oftentimes marketers gain knowledge…

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Marketing Optimization Blog
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