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FutureNow Article
Tuesday, Jun. 16, 2009

Are Your Analytics Causing You to Lose 30% of Your Sales?

June 16th, 2009

Most companies measure keyword performance – and especially PPC keyword performance – based on one factor: did that word or phrase bring converting visitors to the site on the visit in which they converted.

So the natural thing to do is trim non-performing words and phrases in order to increase the efficiency of your PPC spend.  And that’s exactly what one client did, except rather than increasing his efficiency, he dropped his sales by 30%.

Why?

Because, depending on what you…

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FutureNow Post
Thursday, May. 21, 2009 at 10:51 am

What Would Online Retailing Look Like in the Offline World

May 21st, 2009
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In my last post, I made use of a brick and mortar analogy to the current online behavior of some e-commerce Websites, and even recommended the use of those analogies when analyzing online persuasion strategies.

And since at least a few readers responded positively to the idea, I thought I’d share one of Get Elastic’s videos  dramatizing exactly one of those analogies, as well as sharing a link to their whole series.

So welcome to The Crazy, Messed-up World of E-commerce!

And…

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FutureNow Post
Tuesday, Apr. 28, 2009 at 9:14 am

Why the Action Flick Always Gets Watched First

April 28th, 2009

So I’m at the local Block Buster, holding a typical 3-movie stack:

a serious or respectable drama or film classic, a romance or chick-friendly movie for the wife, and some guilty pleasure action movie or low-brow comedy.

Guess which movie gets watched last or returned unwatched?

You betcha, it’s usually the drama/classic.  Oh the shame!

The thing is, unless I had added the high-brow movie to my “menu,” I’d likely have forgone the guilty pleasure of the action flick and just picked up the…

...continue to read "Why the Action Flick Always Gets Watched First"

FutureNow Article
Tuesday, Mar. 31, 2009

Does Online Browsing Bend the Laws of Scent and Relevance?

March 31st, 2009

So your friend shows you this book he can’t stop raving about. After giving it the old dust-cover/random-flip-through examination, you pretty much decide to buy it. Now, when you arrive at amazon.com, my question is: are you at all interested in the book recommendations that Amazon has for you?

Absolutely not, right?  Or at least not yet.

You came to buy a specific book.  You’ve already got a task in mind and browsing random books aint it.  You’ll likely…

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FutureNow Post
Monday, Mar. 16, 2009 at 9:09 am

You Don’t Own That Customer

March 16th, 2009

John Gaffney’s “Ruining the fantasy of customer ownership” is worthy of a high-five. Read the entire post, it’s short, but don’t miss the conclusion:

“…at no time does a brand own a customer. That chain is cut loose too easily. Brands that approach the online marketing space for customer ownership will be disappointed. Come looking for that precious bit of attention, and marketers get paid in full.”

...continue to read "You Don’t Own That Customer"

FutureNow Post
Thursday, Jan. 8, 2009 at 5:27 pm

Saying Something Powerful with Signaling Theory

January 8th, 2009

A couple of thoughts came to mind after reading Seth Godin’s brilliant post on “The power of smart copywriting.

1) The best way to reveal the real substance (or lack thereof) of your message is to strip it down.  Remove all the wordsmithing, jargon, self-applied labels, ad-speak, etc and you’ll get down to the core message.

The process of stripping “Unlike any coffee you’ve ever had before” down to “The Best Coffee” reveals the rather empty content of a slogan that,…

...continue to read "Saying Something Powerful with Signaling Theory"

FutureNow Post
Wednesday, Dec. 17, 2008 at 3:11 pm

Instant Clarity on Common Website Problems

December 17th, 2008

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Get Elastic‘s recent post on reducing friction kicks butt – providing incredibly clear explanations of too-common Website flaws along with great examples of how to do it right.  I wish I wrote it.  Not only did the article reduced me to green-faced envy, but many of the post’s links pointed to further “must reads.”

Do yourself a favor and go read it now.

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...continue to read "Instant Clarity on Common Website Problems"

FutureNow Post
Wednesday, Nov. 12, 2008 at 11:14 am

Texas Tech Tuesday – Challenge Organizational Traditions / Assumptions

November 12th, 2008
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When Michael Lewis wrote his article on Coach Leach and the Texas Tech Football program, that program was known as an offensive powerhouse that relied on sheer scoring power to outgun opponents.  Its defense wasn’t mentioned in that article, and one can only guess the omission was intentional.  Just look at their game results against Texas and OSU for 2005-2008:

What you can see is that up to 2007, Texas Tech continually increased it’s offensive scoring, but to mixed results…

...continue to read "Texas Tech Tuesday – Challenge Organizational Traditions / Assumptions"

FutureNow Post
Wednesday, Nov. 12, 2008 at 8:21 am

Is Free Shipping a Must in this Economy?

November 12th, 2008

An interesting question that has been popping around the office from several clients and also on the Shop.org blog. It has all of us at FutureNow wondering if this is another case of predictable irrationality.

“In a recent comScore study, 72% of consumers said that if an e-commerce site eliminated free shipping, they would use another e-commerce site that did offer free shipping. Last week the LA Times reported that this year, nearly 80% of consumers said they were more likely to…

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FutureNow Post
Tuesday, Nov. 11, 2008 at 9:15 am

Bridging the Psychic Pain Gap

November 11th, 2008

psychic painWhen people are confident of their next paycheck, they have a predisposition to buy most of their “because I want it” items that are within financial reach (and maybe even just out of reach as well – hence the credit card).  That’s because their psychic pain threshold for buying is just above their actual expendable income level.

Here’s how to visualize it: there are usually, say, 5-7 “extra-budgetary” purchases a person might have in mind for the next two months…

...continue to read "Bridging the Psychic Pain Gap"

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