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Key Performance Indicators

FutureNow Post
Thursday, Aug. 16, 2012 at 12:39 pm

The Power Of Continuous Improvement

August 16th, 2012

woman painting a picture of a dollar signIt is easy to get disheartened with testing after a while.  You start a project with a few big wins: triple-digit increase in conversion rate, 20% Reduction in PPC spend, organic traffic to your site doubles.  It is easy to get addicted to these types of increases-why work every day when you can win the lottery instead, right?  The truth is that real conversion rate optimization starts after you get all the big wins.  99% of…

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FutureNow Post
Tuesday, Jul. 19, 2011 at 9:13 am

Google Analytics Basics: Confronting Data Trust Issues

July 19th, 2011

Time and again I hear clients say, or see Grok readers comment, that they don’t trust the data they’re seeing in Google Analytics. While most of the time it’s simply a matter of not knowing how to accurately read GA data, sometimes there really are problems that need to be solved before data is trustworthy. Now this isn’t to say that this happens to everyone, in fact the situations are often the exceptions and not the rules, but if you find…

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FutureNow Post
Tuesday, Jun. 7, 2011 at 11:50 am

Why Doesn’t My Google Analytics Data Match My XYZ Data?

June 7th, 2011

A common question among many of our clients and Grok readers is, “Why doesn’t my GA data match the data from my other sources?” I must applaud these clients for not only collecting data from more than one source, but for taking the time to double check data! But let me reassure you: this is not necessarily something to panic about. Rather, focus your energy on understanding why this can happen, and knowing how to handle it.

The simple answer to this…

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FutureNow Post
Friday, Jun. 3, 2011 at 12:09 pm

Avinash Kaushik Says, Tell Your Analytics to Grow Up!

June 3rd, 2011

A few weeks ago, I had the opportunity to attend Avinash Kaushik’s webinar. It dealt with using your analytics to gain insight into acquisition cost, revenue, net profit, micro-conversions, and economic value. The webinar is finally available to the general public. If you can spare the time, I strongly recommend you set aside an hour today to watch it, as you will learn how analytics can increase marketing accountability. However, just in case you can’t squeeze that kind of time…

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FutureNow Post
Thursday, May. 19, 2011 at 11:33 am

Google Analytics Basics: New(!) Site Speed Report

May 19th, 2011

So far in this Google Analytics Basics series of posts, we’ve covered The Content Report and The Visitors Report. But Google has given us something new to talk about these days. The effects of load times have received extensive attention on the web, including right here on the Grok in Bryan’s post, Time is Money. The idea that load times can have an effect on conversion rates and search rankings is not new, and there are plenty of resources out there…

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FutureNow Post
Thursday, Apr. 21, 2011 at 3:05 pm

Google Analytics Basics: The Content Report

April 21st, 2011

This post is a continuation from my blog post, “Google Analytics Basics: The Visitors Report” and intended to provide further insight into the basics of your Google Analytics reports. In addition to reviewing our clients’ Visitors Report, we also can extract valuable data from the content report. Here is a break down of the most common sub-reports we look at under this category.

Top Content

What it Means: The Top Content report breaks down the metrics for the most-viewed pages on your…

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FutureNow Post
Monday, Mar. 28, 2011 at 8:29 am

Google Analytics Basics: The Visitors Report

March 28th, 2011

To get real value out of your analytics, it’s important to understand what your analytics have the potential to tell you. And before that full potential can be realized, it is often necessary to start with the very basics. Remember that analytics are just numbers that represent events on your website. Knowing what those events signal about potential problems on your site, and where to go from there, is up to you.

Unless of course, you hire a company like us to help…

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FutureNow Post
Wednesday, Feb. 23, 2011 at 8:36 am

Use Google Custom Segments to Know Potential Buyers

February 23rd, 2011

The other day, FutureNow’s Natalie Hart posted on the topic of seeing visitors through the metrics, and it was a good reminder that behind all those dashboards, charts, and trend lines is a gold mine of insight about the real people that you’re marketing to and trying to convert.

Today’s post is about how to use one of Google Analytics’s (GA) advanced features to see through the metrics and know approximately how many potential buyers your marketing initiatives are bringing to your…

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FutureNow Post
Thursday, Nov. 25, 2010 at 9:11 am

Conversion Rate is Great But AOV Can Be Better

November 25th, 2010

Today’s post may sound odd coming from a bunch of conversion rate optimization experts, but it’s a reminder that there are other KPIs that deserve our attention as marketers. We tend to have laser focus on conversion rate, and that’s for good reason. It’s a crucial metric for any online business, and it has gained wide acceptance in “The Board Room.”

There’s no reason not to be laser-focused on your website’s conversion rate. But, it’s wise to keep your eyes on…

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FutureNow Post
Thursday, Jul. 23, 2009 at 11:07 am

Turning Web Analytics Into A Money Making Machine

July 23rd, 2009

shutterstock_money_making_machineIn a few weeks, I’ll be headed to San Jose to the Search Engine Strategies conference. The post title is the same as one of the sessions I’ll be present. It was a session I am most looking forward to as I’ll be speaking with my good friends and web analytics luminaries Jim Sterne and Avinash Kaushik. Each of us are promising at least 3 actionable takeways from the session. Here is my first one:

To do web analytics correctly you have…

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