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Optimization Tactics

FutureNow Article
Friday, Aug. 7, 2009

I’m not an idiot, but I play one online – and so should you!

August 7th, 2009
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Sorry about the headline – the 80s flashbacks are getting to me.  Still, I really do “play stupid” as a Website optimizer and online copywriter.  Or at least I play ignorant.

Why?  Because all those terms and concepts you think everyone understands about your business and what you’re selling – well, you’re wrong about them!  Wrong about both the terms themselves and your potential audience.  If you think I’m mistaken, go back and watch the video…

...continue to read "I’m not an idiot, but I play one online – and so should you!"

FutureNow Post
Thursday, Jul. 23, 2009 at 11:07 am

Turning Web Analytics Into A Money Making Machine

July 23rd, 2009

shutterstock_money_making_machineIn a few weeks, I’ll be headed to San Jose to the Search Engine Strategies conference. The post title is the same as one of the sessions I’ll be present. It was a session I am most looking forward to as I’ll be speaking with my good friends and web analytics luminaries Jim Sterne and Avinash Kaushik. Each of us are promising at least 3 actionable takeways from the session. Here is my first one:

To do web analytics correctly you have…

...continue to read "Turning Web Analytics Into A Money Making Machine"

FutureNow Post
Thursday, Jul. 16, 2009 at 1:36 pm

Conversion Rate Exercise: Communicating Value

July 16th, 2009

shutterstock_magnifying glassOur last conversion rate exercise asked you to perform several very simple exercises to answer the question for your visitor: why she should  do business with you. Did you come up with a good TweetVP and identify the 25 interesting things about your business?

There are dozens of these exercises that you need to do to achieve the proper fitness level for maximum persuasionability.

Today, I’d like you to focus on identifying the value that your visitor needs, while differentiating yourself from…

...continue to read "Conversion Rate Exercise: Communicating Value"

FutureNow Post
Wednesday, Jul. 1, 2009 at 9:32 am

Shopping Cart Abandonment Woes

July 1st, 2009

Last week, Brendan tackled how to answer the 5 unanswered questions customers face in the shopping cart (other than shipping costs). According to a recent study by PayPal and comScore, 45% of US online shoppers had abandoned shopping carts multiple times in just three weeks.

Why were shoppers abandoning their carts?

46% of online shoppers said high shipping charges were a “very important reason” for emptying carts. Is free shipping a must in this economy? Have you tested personalized shipping offers based on location?

Other reasons for…

...continue to read "Shopping Cart Abandonment Woes"

FutureNow Post
Monday, Jun. 29, 2009 at 9:18 am

For Every Optimization, There’s a Pyramid, So Get Started

June 29th, 2009

We at FutureNow sometimes wonder why more companies aren’t busy optimizing their websites and online marketing, or why those who are “on board” with the concept don’t always commit the right amount of resources towards the effort.

I’m not a mind-reader, but I think it’s due in part to an all-or-nothing mentality where nothing short of a full optimization ‘project’ is worth putting effort into.  Most companies are more interested in redesigning their websites all at once instead of incrementally, even though…

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FutureNow Post
Friday, Jun. 26, 2009 at 10:58 am

The Best Product Image On A Website

June 26th, 2009

As consumers you and I see many product images (both on ecommerce and B2B) on websites weekly. How do you make a product image stand out from all of those? What I want to highlight are the best, the most persuasive, the unforgettable ones. Who has them? Do you have a favorite?

Here are a couple of my favorites:

This one is from Harry and David:

Here is one that shows an ordinary product like paper, that is hard to distinguish, in an…

...continue to read "The Best Product Image On A Website"

FutureNow Post
Tuesday, Jun. 23, 2009 at 10:28 am

Dear Confused By Personas

June 23rd, 2009

A student at the University of British Columbia Web Analytics course reached out to us via Twitter to ask some questions about creating personas, specifically Persuasion Architecture® Personas and the information is important enough that we thought we’d share our response:

“Are you saying that we shouldn’t bother with creating multiple personas with granular details but rather focus on creating only a few (4 if we use the logical-emotional, quick-deliberate quadrant)? But if we add the stages of the buying cycle in…

...continue to read "Dear Confused By Personas"

FutureNow Post
Monday, Jun. 22, 2009 at 9:04 am

The Shopping Cart: How to Answer the 5 Unanswered Customer Questions

June 22nd, 2009

The ecommerce shopping cart is a great place to run tests, as simple changes (layout, copy, color, etc.) often yield fantastic results.  There are unanswered questions in the minds of our customers that we think are obviously answered on the page, but they’re not.  If you’re not sure about what those unanswered questions are, you can back up a few steps and use personas or user testing to uncover them.

Here are 5 key, unanswered questions (beyond shipping costs) of the shopping…

...continue to read "The Shopping Cart: How to Answer the 5 Unanswered Customer Questions"

FutureNow Article
Tuesday, Jun. 16, 2009

Are Your Analytics Causing You to Lose 30% of Your Sales?

June 16th, 2009

Most companies measure keyword performance – and especially PPC keyword performance – based on one factor: did that word or phrase bring converting visitors to the site on the visit in which they converted.

So the natural thing to do is trim non-performing words and phrases in order to increase the efficiency of your PPC spend.  And that’s exactly what one client did, except rather than increasing his efficiency, he dropped his sales by 30%.

Why?

Because, depending on what you…

...continue to read "Are Your Analytics Causing You to Lose 30% of Your Sales?"

FutureNow Post
Wednesday, May. 27, 2009 at 6:42 am

Four Steps To Optimization Success

May 27th, 2009

Since OnTarget debuted, we’ve been learning a lot about why certain clients succeed with optimization, and why others succeed “less.”  To use the exercise regimen metaphor we often refer to, many people start exercise programs with goals of losing weight or a better physique, but not everyone sticks with it and achieves their goals.

We thought we’d share some insights so that if you’re thinking about an optimization program, you can avoid the pitfalls and reap the rewards.

There are many, nuances…

...continue to read "Four Steps To Optimization Success"

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