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Usability

FutureNow Post
Thursday, Oct. 14, 2010 at 9:05 am

Don’t Confuse Usability Testing for Conversion Rate Optimization

October 14th, 2010

Before working with you, usability consultants likely can give you a checklist of items they will evaluate and/or fix. That’s because usability is based on best practices, or items that apply to the majority of the people, the majority of the time. It might look something like this:

Navigation Homepage Category Pages Product Pages Search Checkout

Typically, this checklist of focus areas will be the same for all eCommerce or Lead Generation websites, regardless of a business’s particular goals, limitations and…

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FutureNow Post
Tuesday, Aug. 3, 2010 at 6:40 pm

3 1/2 Reasons Why Online Marketers Should Attend Tradeshows

August 3rd, 2010

I recently attended a trade show with one of FutureNow’s clients, and was reminded of how valuable this type of experience is to online marketers who want to improve their online conversion rate and marketing/sales results.

Before I dive into my 3 1/2 reasons why you should attend your company’s next relevant trade show, let’s make sure we’re on the same page about what a “trade show” is.  There are many industry-centric gatherings that I’m NOT focusing on. An example might…

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FutureNow Post
Monday, Jun. 14, 2010 at 11:50 am

Scroll With Me, Baby: The 80/20 Rule Strikes Again

June 14th, 2010

Over two months ago, I read some findings from a usability study about “scrolling and attention.”  The data was very interesting, and I knew I wanted to post about it, but I couldn’t get a handle on what the data was telling me.

Sometimes, when you know an insight is there, you must “shelve” the data for a while to rest your brain.  It’s why the “let me sleep on it” approach is such a popular decision-making tactic :)

So,…

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FutureNow Post
Tuesday, Apr. 13, 2010 at 11:18 am

How To Test Your Page Layout for Horizontal Attention

April 13th, 2010

Jakob Nielsen’s group is at it again: more eye-tracking research!  We’ve blogged about Jakob’s findings before, and even questioned if they yield hard and fast rules for layout, so naturally we were intrigued to see his group has been crunching the numbers on a recent eye-tracking study, and came up with some interesting insights on how people look at web pages horizontally.

This is just the type of data to fascinate me, but their chart lacked the visual quality that…

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FutureNow Post
Monday, Feb. 15, 2010 at 9:32 am

We Converted Online, But Only Because It Was Free

February 15th, 2010

I was just recently married and moved to a new state not too long after the wedding.  Thankfully, rather than receiving gifts from friends and family, my husband and I received a slew of gift cards, the majority of which were to Target.com.  After moving in to a relatively bare apartment, we happily went to our local Target store in order to cash in.  Already familiar with the Target brand, and having a pretty good idea of…

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FutureNow Post
Monday, Dec. 28, 2009 at 1:32 pm

How To Find the Root Causes of Low Conversion Rate

December 28th, 2009

Conversion Rate Marketing_ Improve your website conversion rate with OnTarget by FutureNowWe get questions all the time from visitors, clients, and blog readers about what to do: How do I improve my conversion rate?  What’s the best analytics program?  Who should I hire to build my new site?  When is the best time to optimize? And much of the inspiration for our blog posts come from these very questions.

Monday, I got a call from my colleague, Marijayne Bushey, who told me about a great question she got via our…

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FutureNow Post
Wednesday, Dec. 23, 2009 at 8:03 am

The Highs and Lows of a Holiday Gift Card Conversion

December 23rd, 2009
Figure 1

Figure 1

The Holiday (online) gift shopping saga continues!  First, I was buying water bottles, and now I’m shopping for a gift card to send to some relatives.

Instead of taking you through the somewhat exhausting 11-step purchase process I went through for the sake of “convenience,” this post will just call out a few of the interesting high points and low points (with suggested optimizations) on the emotional roller coaster that is online shopping.  While the theme is a…

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FutureNow Post
Wednesday, Dec. 16, 2009 at 8:02 am

Twilight New Moon Online Persuasion Examined

December 16th, 2009

This is a story about Christmas shopping of the worst kind a male can possibly imagine: buying a ‘teen heart-throb’ gift for a younger, female family member.  Well, I guess it could be worse, this gift could have been requested by my wife ;)

I have a certain younger sister-in-law who is a freak for the actor who plays “Edward” in the Twilight movie saga.  I undertook the mission to buy the “Edward” water bottle that was sold through…

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FutureNow Post
Friday, Nov. 27, 2009 at 7:00 am

Who Is REALLY Ready for the Online Black Friday?

November 27th, 2009

Well, Grokkers, the Holiday Season is officially upon us–Happy Black Friday! Most of FutureNow’s good advice about optimizing for the Holidays has already been given, and hopefully you’ve been busy acting on it.  Many merchants are about to lock their sites down so no major code changes will put their Holiday transactions at risk.

Amazon.comStaying in a mediocre hotel in Albany, NY (with mediocre WiFi) got me thinking about another optimization tactic that we forgot to post about this year: SITE PERFORMANCE.

[Note:…

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FutureNow Post
Wednesday, Nov. 25, 2009 at 9:04 am

Email Feng Shui: The Unsubscribe Option

November 25th, 2009

Picture5Early this morning, I was woken up by a constant pinging sound coming from my Blackberry.  Yes, I know I could turn it to silent or even off, but what can I say, I’m attached (they don’t call them “crackberries” for nothing).  After a few more hours of tossing and turning, I woke up to review the 47 new emails I’d been receiving since 4:30am.  I didn’t find a note from Grammy, or a funny story from…

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